Essential Job Functions
- Continually patrols buildings and grounds. Examines doors, windows, and gates to determine that they are secure.
- Warns violators of rule infractions and expels persons engaging in suspicious or criminal acts.
- Observes equipment, machinery and reports tampering or misuse, records unusual occurrences.
- Watches for and reports irregularities such as fire hazards, leaking water pipes and security doors left unlocked. Sounds alarm or calls police or fire department by telephone in case of fire or presence of unauthorized persons
- Observes departing personnel to guard against theft of company property.
Regulates vehicle and Major Responsibilities
- Ensures that each Guest receives outstanding Guest Service by providing a Guest friendly environment which includes greeting and acknowledging every Guest, maintaining outstanding standards, solid product knowledge and all other components of Guest Service.
- Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing AURO Hotels professionally with our guests and assuring that all transactions with guests are handled in a legal and ethical manner.
- Understands and apply all property safety and security procedures to maintain a secure and safe environment for associates and guests at all times. In the event of an accident or emergency, gets medical attention if necessary and contacts the GM or Human Resources immediately.
- Maintains a favorable working relationship with all company associates to foster and promote a positive working environment.
- pedestrian traffic to maintain orderly flow. Writes clear and concise accident reports.
- Make safety inspections of the entire property and report safety or policy violations to supervisor.
- Effectively handle non-guest and trespassers without interrupting the orderly flow of the business.
- Ensure that all Security operations procedures are followed by the associates of the hotel.
- Patrol the interior and the exterior of the hotel and surrounding property.
- Enforce Security Operating procedures including but not limited to: Bag, parcel and briefcase inspections, No solicitation rule, Associate parking and all other Security Standard Operating Procedures.
- Conduct Security foot patrols, secure building, secure guest belongings and hotel equipment, patrol parking areas, respond to Security calls, disturbances, guest problems, emergency situations and criminal activity, in a calm, rational and assertive manner. Prepares reports: Accident, Theft or Incident.
- Obtain current First Aid/CPR certificates and perform standard first aid when necessary.
- Be familiar with all operations of the guest room security systems.
- Be well versed in the property alarm system as well as the fire alarm system/fire control room.
- Perform Security dispatch administrative duties such as: Maintain and update daily activity log on the computer, handle all incoming phone calls, take messages and relay them to the appropriate persons; dispatch officers to locations when they are needed.
- Maintain proper key control; Ensure proper signs in and out of all hard and soft keys; Document all key related discrepancies and initiate reports if necessary.
- The Security Associate is to serve as access control at the associates' entrance. Screen all personnel entering or exiting through the associates' entrance.
- Miscellaneous duties of the Security Associate: Brief incoming dispatcher. Properly handle all lock out situations in accordance with Security Standard Operating procedures. Perform escorts for all associates when requested.
Other Duties and Responsibilities
- Complies with Company Standards of Service as outlined for AURO Hotels.
- Projects a favorable image of AURO Hotels to the public at all times.
- Performs all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures to achieve the overall objectives of this position.
- Treats guests, vendors, customers and co-workers with professionalism and respect at all times.
- Completes Departmental, AURO Hotels and Brand standards training as assigned.
- Maintains a clean and neat appearance at all times.
- Must be able to work flexible work hours/schedule including evenings, weekends and holidays.
Nothing in this job description restricts management's right to assign or reassign duties, work hours and/or responsibilities for this job at any time