The Monterey Plaza Hotel & Spa is a luxury property. This 290 room property has four penthouse suites, over 17,000 square feet of meeting space, expansive exterior space known as the Plaza, the Promenade and the Terrace, and an award-winning food and beverage program. Banquets, Schooners Coastal Kitchen and Bar, Helmsman Lounge, Tidal Coffee, and Room Service provide guests, groups, and local visitors numerous dining options. Vista Blue Spa offers a wide array of services in an outstanding location on the penthouse suite level and hosts the Fitness Center in addition to retail and sundries. The Monterey Plaza is the only property ranked No. 1 for both business and leisure by Trip Advisor in Monterey. The Monterey Plaza's mission is to consistently operate as one team, to produce raving fans, loyal guests and associates while achieving annual financial expectations. Enthusiastically taking care of our guests defines hospitality at our property.We are seeking a Security Captain to join our team.The Security Captain is responsible for the oversight of safety and security of the hotel. This associate will respond and assist with guest and employee emergencies, complete incident reports and supervise the security staff in the manager's absence. Thusly, they are responsible to collaborate with the hotel's Director of Front Office Operations, other Rooms division managers, the Managing Director and other leaders at the property level, and with the Woodside Hotel Group corporate team to ensure proper execution of safety and security as well as service to a Forbes 4-star standard. They will represent the hotel in a manner that enhances the reputation of the hotel for guests, the local community, and the industry. ESSENTIAL DUTIES and RESPONSIBILITIES
- Will provide a secure environment for hotel guests, employees, and assets of the hotel.
- Assists the Security Manager in the day to day management of the Security department including but not limited to: personnel administration and training and coaching of new and existing hotel or contracted security agents.
- Maintains awareness of scheduled group activities and hotel occupancy, hotel facilities and services, hours of operation, facility layout, fire and emergency plans and departmental rules of conduct.
- Maintains knowledge of hotel features/services, hours of operation, daily house count, and expected arrivals/departures, etc. to ensure a positive guest service experience.
- Maintain confidentiality of all Security and hotel reports/documents; release information only to authorized individuals.
- Ensure the Security department maintains high standards, in accordance to hotel policies, departmental standard operating procedures and in accordance to risk management guidelines.
- Report existing or potential safety hazards. Resolve existing safety hazards within scope of authority or ability.
- Assist hotel management in investigating lost or stolen items. Report and investigate misuse of hotel property and equipment.
- Identify vendors and outside contracted companies on hotel property.
- Provide escorts for employees in accordance with departmental standards
- Contacts and liaisons with local law enforcement as directed by the Security Manager or Managing Director.
- Assists the Food & Beverage department with after-hours room service (food delivery) and Housekeeping with after-hours delivery of sundries (toothpaste, toothbrush, et al), blankets, pillows, or delivery and set up of rollaway beds. Puts out Wet Floor or other critical signage as needed or requested.
- Completes critical administrative responsibilities. For example, is responsible for completing reports and logs.
- Works cooperatively and in coordination with all other hotel departments, the Woodside Hotel Group leadership team, and third-parties to deliver exceptional guest service to the Forbes 4-Star standard.
- Observes all safety and security protocols and holds others accountable to hotel and departmental safety standards and procedures.
- Completes other duties and special projects as assigned.
Regular attendance in conformance with the standards, which may be established by the Hotel from time to time, is essential to the successful performance of this position. Associates with irregular attendance will be subject to disciplinary action up to and including termination. Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the Hotel, including evenings, weekends and holidays.Upon employment, all associates are required to fully comply with the Hotel rules and regulations for the safe and efficient operation of the facility. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Ability to read and comprehend simple instructions, short correspondence, and memos.
- Working knowledge of MS Office programs, such as Excel, Word, and Outlook is required. Excellent communication, effective conflict management, and relationship acumen with staff and members of the public are crucial for this role.
- Able to respond to a critical situation and has a clear understanding of all emergency procedures.
- Ability to write clear and concise reports and all other correspondence which include all relevant facts and general information regarding any incidents which may have occurred during his/her shift.
- Ability to effectively communicate information regarding any critical incidents to Management and other associates of the organization.
- Able to deal with difficult situations and people in a calm and professional manner.
- Read, write and speak English fluently.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
- The ability to effectively deal with customers some of whom will require high levels of patience, tact and diplomacy to diffuse anger.
- Able to identify liability and take action.
- Able to establish a good working relationship with emergency services, guests, peers and visitors.
- Ability to interpret all incident reports, as well as a variety of instructions furnished in written, oral, diagram, or schedule form.
- Able to operate the Hotel van and/or electrical carts.
- Meets legal age requirements for the position.
CERTIFICATES/LICENSES AND REGISTRATIONS Must have a valid California Driver License and clear Department of Motor Vehicles driving record.Maintains a current California Guard Card. CPR/First-Aid certification is preferred. EDUCATION and/or EXPERIENCE High school diploma is preferred. Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities. Minimum of two years prior Security or Loss Prevention experience is preferred. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the associate is regularly required to stand, walk, and talk or hear. The associate frequently is required to sit; use hands to finger, handle, or feel; reach with hands and arms; and climb or balance. The associate is occasionally required to stoop, kneel, crouch, or crawl and smell. The associate must frequently lift and/or move up to 50 pounds and occasionally lift and/or move more than 100 pounds. WORK ENVIRONMENT The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position operates in varied environments, which may include an office and public space. While performing the duties of this job, the associate routinely uses standard office equipment such as computers, phones, photocopiers, file cabinets. The associate is frequently exposed to moving mechanical parts; high, precarious places; and outside weather conditions. The noise level in the work environment is usually moderate, but is occasionally loud. GROOMING All associates must maintain a neat, clean and well-groomed appearance (specific standards available.) PAY SCALEThe pay scale for this position is $22.60 per hour. This is the pay range for this position that the Hotel reasonably expects to pay.Monterey Plaza Hotel & Spa is an equal employment opportunity employer. Company policy prohibits unlawful discrimination based on race, color, national origin, ancestry, ethnicity, religion (including religious dress and grooming), sex, gender, sexual orientation, gender identity (including gender-related appearance and behavior), partnership status, pregnancy (childbirth, breastfeeding, or related medical condition), age, physical or mental disability, medical condition, military or veteran status, status as a victim of domestic violence, sexual assault, or stalking, genetic information, marital status, ethnicity, alienage, citizenship status or any other protected classification, in accordance with applicable federal, state, and local laws. Consistent with the American's With Disabilities Act, applicants may request accommodation needed to complete the application process. Please contact the People and Culture Department if you have any questions regarding this policy.