This position will be responsible for operating Security Dispatch and supporting the Gathering Place Security team and park personnel. The Security Dispatcher must have the ability to think on their feet, multi-task while adapting quickly to changing situations, and activate security protocol promptly and efficiently. RequirementsEssential Functions:
- Conduct all activities in alignment with the principles, values, and integrity of the Gathering Place.
- Directly engage with Security to provide, pertinent information, direction, and the resources needed to deliver on the mission to serve and protect while achieving the highest level of guest service.
- Receive and prioritize emergency and non-emergency radio, phone, and intercom communication from both internal and external origins.
- Dispatch personnel as needed to ensure park policies are upheld and the appropriate security protocols are followed.
- Track daily dispatch call activity to ensure timeliness of response and documentation of the assistance provided or task completed.
- Actively monitor the park's surveillance system by interactively operating the system's software
- Monitor vehicle and foot traffic entering through 'authorized personnel only' access points.
- Utilize weather tracking system to monitor weather conditions and relay weather notifications to all park personnel.
- Maintain building access and compliance of the electronic key card control system.
- Assist Leadership with applicable projects and administrative support.
- Complete required documentation of incidents/situations and compile reports for review.
- Submit work orders on behalf of field leaders.
- Maintain confidentiality and professionalism at all times.
- Maintain a professional appearance that meets Gathering Place grooming standards.
- Must be willing and able to work varied and long shifts including holidays, weekends, and events.
- Other duties as assigned.
Physical Demands:
- Dispatchers frequently:
- Sit for long periods of time.
- Use their hands to handle and control objects, system equipment, or communication tools.
- Repeat the same movements.
- Although primarily an indoor position, on occasion must be able to provide walking inspections of large areas of the park.
Basic Qualifications:
- Experience in Security, emergency dispatch, or a hi-paced, multi-tasking environment.
- Proven knowledge and ability to execute the operations, services, and activities of a security team.
- Demonstrated ability to apply sound judgment when making decisions.
- Demonstrated ability to highly perform in an emergency situation.
- Assertive and proactive in identifying and resolving conflicts, issues, and concerns.
- Builds strong relationships; works with dynamic and diverse teams in a collaborative, integrated manner.
- Demonstrated ability and passion to deliver strong guest service, particularly in difficult situations; regularly provides appropriate recovery.
- Effective communicator (exceptional written and verbal skills).
- Demonstrated ability to prioritize daily tasks, operational demands and meet deadlines.
- Strong organizational skills and attention to detail.
Preferred Qualifications:
- Five years of experience is in a comparable setting or facility.
- CLEET Certified.
- First responder skills/experience.
- Knowledge of security technical practices including access control, emergency preparedness, crisis management, intelligence, security technologies, surveillance or behavioral assessment.
Required Education:
- High school degree or equivalent
Preferred Education:
- Bachelor's Degree or higher in Criminal Justice or similar Security related field.
Computer Proficiency:
- Must be proficient with Word, Excel, and Access, and be able to adapt well to various other computer programs.