Ambassador, a Villa Center -
Security Guard
Full-time 11:30pm-8:00am
Duties:
Here at Villa, the safety of our residents is the most important thing to us. We are looking for Security, who will monitor the safety of residents, staff and vistors.
- Gracious and welcoming personality for customer service interaction.
- Ability to multi-task and remain calm under stress.
- Analytical and problem-solving skills.
- The ability to understand process development and improvement.
- Ability to organize and prioritize work.
- Maintains Villa dress code and hygiene policies.
- Ensures all elements of the Villa Abuse Policy are maintained and enforced.
- Knows the Resident Rights and helps resident understand and exercise their rights.
- Reports resident concerns, complaints, comments to appropriate Administrative personnel.
- Maintains confidentiality of all resident information.
- Knows and follows Villa Center Rules.
- Demonstrates proper use of equipment. Reports equipment needs or repairs.
- Follows facility smoking policy.
- Reports and follows appropriate protocol to report any accidents/incidents of residents, staff or visitors to the appropriate Administrative personnel.
- Reports any hazardous conditions/equipment.
- Understands any Disaster Plans.
- Understands and follows infection control standards, policies and procedures.
- Follows and adheres to Villa's policies and procedures regarding HIPAA compliance.
- Ensures integrity and confidentiality of all resident financial data.
- Reports all suspected violations of company's HIPAA policies and procedures to appropriate Administrative personnel.
- Responsible, attentive, knowledgeable and provides high quality care to residents.
- Ability to relate positively, effectively, and appropriately with residents, families, community members, volunteers and other facility staff.
- Possess special interest in, and a positive attitude about, working with short and long-term care residents and the elderly.
- Be able to effectively communicate with a diverse range of audiences and settings: properly handle emotional situations, manage resources to accomplish resident care objectives, assess operational, staffing, and fiscal needs, analyze complex written documents, and work long and irregular hours.
- Ability to read, writes, speak, and understand English.
- Meets all health requirements, as required by law.
- Demonstrate basic computer knowledge and ability with an aptitude to learn company applications. Microsoft Office version 1997, 2000 or XP, MS Word, MS Access, MS Excel, E-mail, Outlook, Internet Explorer.
EDUCATION and EXPERIENCE:
- 1 year of experience preferred.
- Long-Term care experience preferred.
ENVIRONMENTAL AND PHYSICAL REQUIREMENTS:
- Walking, reaching, bending, lifting, extended sitting, grasping, fine hand coordination, pushing and pulling, ability to distinguish smells and temperatures, all with or without the aid of mechanical devices is required.
- Limited potential for exposure to environmental hazards. Understanding and adherence to company safety standards and protocols required.
- Meet all health requirements as needed.
- Dialogue concerning ADA reasonable accommodations are always available upon request – i.e. the interactive process.
SHARED CODE OF CONDUCT:
B.E.T.T.E.R. is Villa's Service Excellence Code of Conduct. Becoming a member of the Villa Team includes upholding Villa's B.E.T.T.E.R. standards every day: Be Welcoming To All, Establish a Relationship, Trust & Respect, Teamwork, Engage & Communicate & Recognize.
This description has been prepared to assist individual VILLA Facilities in evaluating various classes of responsibilities, skills, and working conditions. Facilities are independent Limited Liability Companies are free to amend or promulgate other guidelines. This job description indicates the kinds of tasks and levels of work difficulty required of positions given this classification. It is not intended as a complete list of specific duties and responsibilities. Nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under supervision. Nothing contained herein is intended or shall be construed to create or constitute a contract of employment or establish employment at will between any employee or group of employees and the facility. The facility retains and reserves any and all rights to change, modify, amend, add to or delete from any section of this document as it deems, in its judgment, to be proper.
Villa Facilities are Equal Opportunity Employers and do not discriminate based on any protected right such as race, color, nationality, gender age, disability or any protected applicable right under the National Labor Relations Act.
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