Security Help Desk Technician
: Job Details :

Looking for a way to launch your career in cybersecurity?

Looking for a permanent remote-only position?

Are you looking for a place where you can make a difference? If you're a go getter that wants to have an impact and not just another number, this position is for you.

We are looking for a motivated help desk support technician that is motivated to learn and develop their skills in cybersecurity.

What do we need from you? Talented, tenacious individuals looking to learn and help IT teams improve their cybersecurity controls and posture. We're actively hiring helpdesk personnel to help us fulfill our mission of protecting a Million people.

Even Better? Experience with Windows AD, AAD, and operating system support would be ideal. Do you have experience working in a NOC or SOC as well? Tell us about it.

Your typical day will consist of:

• Manage support calls and improve our documentation
• Follow up with clients to make sure their issues are resolved
• Document how to help IT support companies manage their security
• Run pen test reports and security risk assessments for clients
• Analyze pen tests, security log, alert, and event data (We will train you)
• Escalate and document problematic issues

Qualifications for Helpdesk Technician

• Proficient with Windows environments (5 years)
• Excellent oral communication skills
• Detail-oriented in order to keep detailed notes on tickets
• Highly organized to keep Helpdesk requests in order
• Ability to diagnose and resolve basic computer technical issues
• MSP experience a plus

Yep, this is a full-time gig with benefits.

Healthcare—Health, Dental, and Vision (we cover all premiums)

401K (with employer match)

Flexible schedule and paid time off

Completely remote position (we reconnect in person quarterly for a strategic offsite team-building meeting, which always includes some crazy adventure!)

We are revolutionizing the way businesses think about cybersecurity. You are probably asking yourself what does 'revolutionize' mean? Sounds like a buzz word doesn't it. Let's define revolutionize: To make it 31 times better. We are making cybersecurity 31 times better for businesses.