Security Officer 16-Hour Part Time Evening Position
: Job Details :

OverviewReceiving general direction from the Security Supervisor, incumbent ensures a safe and secure environment; provides protective services to people and property; responds to routine and emergency calls for service; and assists with day-to-day operations of the department.Shift AssignmentThe Security Officer must be available to work an 8-hour shift on Saturday and Sunday during the Evening Hours: 2:30 pm-10:30 pmPrincipal Duties & Responsibilities* Performs daily operational functions as directed and upon request by the Security Supervisor or the Dispatcher to ensure that McLean's operational needs are met efficiently.* Operational responsibilities of the Officer include, but are not limited to, the following:* Responds immediately and appropriately to all emergency requests for assistance issued by the Supervisor or Dispatcher.* Responds immediately and appropriately to all emergency, contingency, or disaster situations.* Responds as soon as possible to all non-emergency calls assigned by the Supervisor or Dispatcher.* Documents all incidents after response and informs Dispatcher of actions taken.* Completes all electronic incident reports in an objective manner, writes in a clear style and submits all incident reports and accompanying documentation prior to departing from campus at the end of the shift.* Utilizes strong customer service skills and community policing philosophies to develop and build strong relationships with the hospital community.* Manages complex and dynamic and emotionally charged situations to help restore order, investigate nefarious or criminal activity and take the appropriate safety and security actions.* Conducts initial investigations into all reports of suspicious activity, persons, hazards or risk and takes the necessary steps to mitigate risk to patients, visitors and staff.* Takes appropriate actions when necessary, appropriate or mandated, based on training procedure and legal requirements.* Uses effective and appropriate de-escalation techniques when addressing disorderly, disruptive or emotionally charged persons.* Demonstrates reasonable application of physical force when necessary and appropriate, to contain, restrain or stop a physical threat or assault.* Provides escorts to patients, visitors, employees, and others to ensure the safety of the requester.* Patrols McLean property and grounds, documents all deficiencies and/or violations of policy.* Ensures that only authorized vehicles are allowed access to parking areas controlled by McLean and documents violations of parking policy.* Performs access control functions, including: ensuring that all employees, vendors and contractors are in possession of an authorized form of identification and that is clearly visible; enforcing McLean visitor policies and restrictions; restricting\ access by individuals who have no authorized business on McLean property.* Performs Dispatch and/or Console duties as assigned by the Supervisor/Manager. Dispatch/console duties include, but are not limited to, the following:* Coordinates Security activities, acts as liaison to other McLean departments and external agencies, reflects the friendly, courteous, helpful and professional attitude of the department at all times.* Coordinates assignments of scheduled staff to calls for service and other activities in an equitable fashion.* Answers incoming internal and external phone calls, provides callers with information and appropriate transfers.* Prioritizes and assigns responses to incidents and requests for assistance and ensures that all are resolved in a timely fashion.* Maintains a chain of custody of all property, evidence and equipment turned in to the Security office.* Documents all actions taken by departmental staff, all incidents reported and ensures that all supporting documentation is provided by Security officers assigned to respond to calls for assistance.* Monitors all electronic security and fire systems associated with the departmental operations at the Security Office in accordance with department Policies and Procedures.* Notifies the Supervisor when appropriate to provide additional resources or regarding a systems failure.* Performs all services in accordance with the appropriate McLean Policy and Procedure Manual.* Performs other duties as assigned by the Supervisor/Manager.QualificationsMinimum of a high school diploma required. A strong educational background (associate's or bachelor's degree) in criminal justice or related field is preferred. A combination of both experience and education will be considered.A minimum of 1-3 years of security or related experience preferred.Must possess and maintain a valid Massachusetts Driver's License.Must obtain and maintain required certification in the following programs (training provided by department):* CPR/AED/First Aid* CPI De-Escalation Training* International Association for Healthcare Security and Safety (IAHSS) Basic Officer Certification (within first 90 days)Skills, Abilities, & Competencies RequiredStrong interpersonal and communications: positive image, tact and diplomacy, active listener, articulate. Effectively interact with people of different levels and cultures; establish positive relationships, gain trust and respect of others. Handle a variety of diverse and stressful situations. Work effectively both independently and in teams.Customer service skills: accessible, energetic, concerned, empathetic, positive attitude, collaborative and flexible.Strong problem solving skills, critical and analytical thinking, good judgment, prioritizing, industrious and creative resolutions for positive outcomes. Ability to deal with, and deescalate, anxious/stressed people and manage aggression. High volume of activity; handle complex interpersonal situations and crisis management scenarios. Ability to recognize potential impacts of decisions and ensures best positive outcomes to prevent/reduce injury, liability, and/or negative publicity.Competence to ensure compliance with local, state and federal laws, hospital policies and procedures.Reliable and flexible.Strong writing skills to provide and maintain documentation to support data. Basic computer skills; typing and use of database software.Technology: use of access control and database software, communications equipment, first aid equipment.Must be able to read, write, and speak English fluently. Fluency in more than one language preferred.