Job Summary . PRIMARY OBJECTIVE OF POSITION: Ensuring the safety, security and well-being of guests and colleagues in accordance with hotel security and safety standards and brand standards. Monitor all areas within the property and access points around the property toensure they are safe and secure at all times. Must maintain a high level of visibility to deter undesirable activity. Using your training and expertise, understand how to effectively deal with disorderly hotel guests and patrons. Brief the Director or Assistant Director on all matters of high importance before concluding the shift. Supports departmental leadership to perform protective and enforcement functions in a courteous, poised and professional manner. RESPONSIBILITIES AND JOB DUTIES:
- Must be familiar with the responsibilities that come with the position during the day, evening and overnight Security and Safety shifts.
- Must be flexible with scheduling.
- Must have a thorough understanding of, and adhere to, the Security and Safety Departments Standard Operating Policies and Procedures (SOP).
- Must have a thorough understanding of, and adhere to, The Langham Brand and Quality Standards.
- Protect colleagues, guests and company assets by providing a safe and secure hotel environment.
- Responsible for securing the building, including monitoring, patrolling, inspecting and securing all entrances and exits and surveillance of person(s) in all areas of hotel property.
- Respond effectively to all guest and colleague inquiries and/or concerns.
- Working knowledge of the Emergency Procedures Manual.
- Serve on Emergency Response Team for any emergency situation.
- Willing and able to provide basic first aid to injured colleagues or guests. Upon assessment of the injury, make recommendations to the injured person as to any additional medical attention that may be required or requested.
- Willing and able to participate in AED/CPR training for certification.
- Inspect and ensure the proper function and use of all life and safety equipment as required.
- Conducts random bag checks for colleagues and visitors at the colleague entrance.
- Inspect packages entering and/or leaving the property.
- Inspect all items being discarded or removed from property. Ensure that colleagues have a property pass signed by an Executive member.
- Possess knowledge of the chemicals that are used throughout the hotel and their dangers.
- Must attend, conduct and participate in daily Show Times with colleagues or management.
- Assist with door lock problems, coordinate expedient response to emergency conditions such as fire, or safety hazards and threats to life and/or property in a calm and professional manner.
- Handle undesired conduct, violations of hotel policy and civil laws as warranted for the safety of hotel guests, patrons, colleagues and property.
- Memorize, monitor and inspect the locations of the Fire Life Safety Systems and equipment in the building (e.g. AED's, exits, alarm pull stations, fire extinguishers and sprinklers).
- Ensure that designated hotel facilities are locked or unlocked during designated times.
- Review the daily business levels (e.g. in-house groups, Banquet functions and Guest/VIP arrival/departure information) to anticipate critical situations and plan effective solutions to best expedite these solutions.
- Act as liaison between guests and the hotel relating to the Standard Operating Policies and Procedures during both guest and employee related incidents.
- Ensure all shift paperwork and log entries are fully completed, proof-read and filed or saved appropriately.
- Ensure all Lost and Found items are properly logged and stored, and ensure that the inventory is never compromised.
- Ensure all packages are properly logged, stored and controlled for all packages that are delivered to the hotel or shipped from the hotel.
- Ensure that all deliveries received are accounted for upon receipt.
- Ensure Key Control and other control measures are adhered to at all times.
- Other duties and responsibilities as assigned by the Director of Loss Prevention.
PHYSICAL DEMANDS:
- Must be able to walk, run and stand for long periods of time and great distances.
- Must be able to walk up and down stairs (may have to run of some occasions).
- May be required to sit for periods of time while processing reports.
- Must be able to lift, carry, push or pull a minimum of 25 pounds of weight.
- May be required to work outside of the building or on the plaza adjacent to the hotel for periods of time during events or special situations.
- Must be physically, mentally, and emotionally capable of handling all types of emergencies, people and stressful situations.
SPECIAL SKILLS REQUIRED:
- Must develop a good working knowledge of the entire hotel.
- Must have the ability to comprehend verbal and written instructions.
- Must have excellent verbal and written communication skills.
- Must have the ability and willingness to assist and work well with others.
- Ability to make excellent independent judgment decisions.
- Must be able to handle sensitive and confidential information with a clear understanding as to who is, or should be, part of the conversation.
- Must remain extremely calm under high pressure circumstances.
- Ability to effectively deal with internal and external guests, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.
- Ability to perform duties within extreme temperature ranges.
- Must have the ability to meet deadlines, work under pressure and work independently.
- Ability to maintain a highly positive and friendly image that will reflect well on the hotel.
- Ability to maintain a positive attitude in a fast paced work environment.
- Confident individual who is willing to assume responsibility.
Requirement . EDUCATION REQUIRED:
- Any combination of education and experience equivalent to graduation from high school or any other combination of higher education, training or experience, that provides the required knowledge skills and abilities.
- High School diploma preferred.
EXPERIENCE REQUIRED:
- Prior hotel/motel/resort, law enforcement, private security or military experience.
LICENSES OR CERTIFICATES:
- Mandatory - Fire Life Safety Director COF (T89 or F89) or qualified to obtain the T89 COF
- Mandatory - Fire Guard Hotel COF (F01) or qualified to obtain the F01 COF
- Licensed Security Guard as required by State or local authorities.
- Certified Lodging Security Officer preferable
- Certified in Adult, Child and Infant CPR, AED and First Aid preferable.
TIPS Certification preferable.Rate of pay: $32.08 per hour EOE, including disability/vets Terms of employment . Full time