SUMMARYThis position diligently upholds the standards, policies, and interests of Grand Traverse Resort and Spa and ensures the safety and security of guests and employees, as well as their property.ESSENTIAL DUTIES AND RESPONSIBILITIES
- Befamiliar with building and grounds layout and possess a working knowledge of all departments and outlets including closing procedures
- Monitor incoming and outgoing persons at the employee entrance/exit
- Be responsible for personal property inspections of employees exiting the hotel
- Maintain the Simplex Fire Alarm System and react and dispatch as necessary, (i.e. who to dispatch to which building for fire/intrusion alarm)
- Maintain communication with E.P.S. in Grand Rapids and Central Dispatch in Traverse City, both during alarms and in testing situations
- Control key issuing to outlets and departments
- Control key issuing to individual department personnel
- Maintain a thorough understanding of the Onity key card system for purposes of key card issuance, minor adjustments to the guestroom locks, access control, investigative measures, etc.
- Issue and maintain control of employee lockers
- Issue employee parking stickers
- Maintain and update the MSDS (Material Safety Data Sheet) master file
- Make and replace employee name tags
- Sell employee meal tickets per outlined procedure
- Maintain the snow removal call-in roster and contact individuals when needed
- Inventory all keys at the beginning of each shift
- Have a complete understanding of fire systems and building alarms including procedures for notification of Central Dispatch for police and fire departments
- Engage in routine patrols consisting of surveillance of property and personnel, remaining vigilant for crimes against persons and property
- Be familiar with and check the exterior buildings and satellite operations in the absence of the Outside Patrol Officer.
- Monitor the work environment while being mindful for indications of theft and pilferage, safety hazards and potential disturbances
- Respond and be prepared to effectively act in the event of any emergency as in the case of a fire, power outage, medical emergency, accident or disaster
- Actively engage in accident prevention and safety
- Maintain professional standards in attitudes toward and communication with guests and fellow employees
- Know and adhere to company policies and security department procedures, e.g. SOPs
- Act on behalf of the resort management in maintaining an orderly environment
- Write complete, concise and accurate reports for departmental, legal, and insurance purposes
- Transport guests/employees to clinics/hospitals, condominiums, etc.
- Any other duties deemed appropriate by the Shift Commander or Director of Security & Risk Management
- Must understand and abide by environmental practices of the resort.
EDUCATION/EXPERIENCE
- Must have a minimum of a high school diploma or GED.
- Must have at least 1 year previous work experience in the security field, military service, law enforcement or related field.
- Must have a current, a valid driver's license and qualify for driving resort vehicles under company policy as mandated by our insurance company.
- CPR and AED training is highly preferred
OTHER SKILLS AND ABILITIES
- Demonstrates organizational skills
- Demonstrates customer service skills and the ability to effectively work with people
- Demonstrates ability to conduct security investigations that include skills in: problem solving, data collection, establishing relevant facts and drawing valid conclusions
- Demonstrates ability to maintain accurate, current and coherent security logs
- Demonstrates excellent communication skills (written and oral)
- Ability to set priorities, meet deadlines and multitask with minimal supervision
- Ability to be detail-oriented
- Ability to articulate and support Grand Traverse Resort and Spa's values and Code of Conduct.
- Demonstrates skills in working with computers, Microsoft Office Suite, Internet resources, security cameras and other equipment routinely used by security personnel
TYPICAL PHYSICAL DEMANDS
- May occasionally lift up to 50 lbs.
- This position requires walking, standing and driving
TYPICAL MENTAL DEMANDSMust be able to effectively handle stressful and compromising situations while remaining focused and professional. Must be able to deal with difficult people without losing perspective. Must be able to work productively under strict time restraints with variable deadlines. WORKING CONDITIONS
- Noise level moderate
- Required to occasionally be outside in the different environments of all four seasons
- Safety sensitive position due to medical decision making duties involved
COMMENTSNative American Preference will apply. Must be able to pass a background investigation and an Oral Drug Screen as a condition of employment. Must be able to work flexible hours and take on additional responsibilities when asked. Must adhere to company policies regarding strict confidentialityThe above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. Management retains the right to add or to change the duties of the position at any time. Any qualifications to be considered an equivalent in lieu of stated minimums require prior approval of the Director of Human Resources.Other details
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