At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking a Security Officer I who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Security Officer I checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.The role exists to protect people and property, by screening our Guests and Hosts for weapons or contraband at various Park entrances checkpoint locations. Maintain a peaceful, fun-filled and safe atmosphere, and enforce Security procedures at Dollywood entrances while Creating Memories Worth Repeating for our guests.Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.Summary of Essential Functions and Responsibilities
- Being generally friendly and caring
- Greet all Guests in a friendly and professional manner
- Controlling park access at Host, Guests and Service entrances
- Searching bags by visual and/or mechanical device
- Must be able to work adjacent to and properly operate electronic Metal Detection Unit and hand held wands
- Must be able to scan Guests and deal professionally with any Guest that may need additional screening or has prohibited items in their possession
- Must be able to provide professional Guest Services such as giving directions, answering questions, interacting with friendly conversation and representing the Company in a positive, family friendly manner
- Be observant of any potentially suspicious activity and report same to an armed Security officer, Supervisor or Law Enforcement officer
- Must be able to work at multiple positions and assignments as the Company needs changes with rapid increases or decreases in the attendance flow
- Must be able to work in an outside environment, standing for an extended time, in all type of weather conditions
- Taking possession of lost property and returning same to Lost & Found
- Able to work comfortably at heights up to 60 feet
- Able to be flexible to handle frequent changes in priorities
- Able to comprehend instructions and retain information
- Able to get along with other employees to work out problems and resolve conflicts (Able to work cooperatively with others)
- Able to have manual dexterity necessary to complete all job duties
- Able to lift up to 100 pounds
- Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
- Able to maintain good personal hygiene
- Able to operate/drive a motor vehicle
- Able to perform other duties as assigned
- Able to prioritize tasks and complete assignments on time
- Able to report to work without being under the influence of or smelling of alcohol or any other drug, legal or illegal
- Able to pass a pre hire drug screen and random or for cause drug screens as directed by the Company
- Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
- Able to tolerate a fast-paced, hectic environment
- Able to tolerate temperatures of 0°F to 110°F
Education and Experience Required
- Ability to cope with situations firmly, courteously, tactfully, and with respect for the rights of others.
- Preference will be given to candidates with prior Law Enforcement or Security related experience.
- Must be able to meet the qualifications to be certified as an unarmed Security Officer by the State of Tennessee, licensed by the Department of Commerce & Insurance Private Protection Services as prescribed by the Tennessee Code Annotated 62-35 Act of 1922 (See attachments TCA 62-35-116, TCA 62-35-117)
- Must be at least eighteen (18) years of age.
- Must possess a valid Tennessee driver's license and have state required auto insurance.
- First Aid and C.P.R. certification required or ability to obtain a certification in a timely manner.
- Must be a citizen of the United States.
- Must have a high school diploma or equivalent.
- Must pass a background check and drug screen.
- Must not have been convicted of or pleaded guilty to or entered a plea of nolo contendere to any felony charge or to any violation of any federal or state laws or city ordinances relating to force, violence, theft, dishonesty, gambling, liquor and other alcoholic beverages or controlled substances.
- Must not have been released or discharged under any other than Honorable Discharge from any of the armed forces of the United States.
- Must have fingerprints on file with the Tennessee Bureau of Investigation.
- Must pass a physical examination by a licensed physician if requested by the Company.
- Must have good moral character as determined by a thorough investigation conducted by the employing agency.
Knowledge, Skills, and Abilities
- Able to project Dollywood's image by being genuinely friendly and caring and by taking pride in their work
- Ability to greet others in a professional manner
- Ability to make all age groups feel relaxed and at ease
- Must be a positive team member at all times
- Demonstrate public speaking skills
- Must be well organized with attention to detail skills
- Must have the ability to multi-task
- Must be self-motivated and disciplined
- Must be able to prioritize and complete work assignments on a timely basis
- Must maintain strict confidentiality and judgment regarding privileged information
- Must be willing to constantly improve
- Must have professional appearance with good personal hygiene
- Must promote and support a team work environment by cooperating and helping co-workers
- Must adapt to changes easily
- Must tolerate a fast-paced, hectic environment
- Must show appreciation to others
- Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines
- Must have good verbal and written communication skills
The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.