Job SummaryResponsible to operate comprehensive safety plans, processes, and equipment to include, but not limited to: physical security of corporate structures (on and off campus); facilitate staff, patient and visitor safety and security; respond to all emergency dispatches and security systems; fire extinguisher management; assist with bioterrorism/patient decontamination response; and provide hazmat spill response and clean-up coordination. Assumes duties for Central Monitoring staff to include: Police Dispatch, Emergency Dispatching for the Hospital, physician answering service management, Hospital communication, and emergency communication. Operates and maintains patient valuable program and comprehensive lost and found program. Management of the infant/child anti-abduction system (HUGS System). Member of Hazmat Team. Assists with visitor management and operating the Weapon Detection System and provide courteous and professional customer service and assist patients and visitors.Minimum Job Requirements
- High School Diploma or its equivalent.
- Valid Indiana operator's license and proof of insurance coverage.
- Within Sixty (60) Days of Employment
- Achieve and maintain Basic Life Support (BLS) card.
- Within One (1) Year of Employment
- Have or obtain Hazardous Materials Training at an Operations level (minimum level) either through the State of Indiana or through the Federal Emergency Management Agency (FEMA).
- Complete Taser 7 Certification Training.
- Complete IS-100, 200 and 700 through the National Incident Management System (NIMS).
- Successfully complete the Field Training Program.
- Achieve and maintain Nonviolent Crisis Intervention Certification or equivalent De-escalation training provided by a Law Enforcement Instructor.
Preferred Job Requirements
- Higher Education in Security, Law Enforcement or related field.
- Basic Certification for Indiana Data and Communication System (IDACS).
- Advanced Emergency Medical Dispatch (EMD) Certification.
- Communications/Dispatch, Security, Law Enforcement, or Military experience.
Skills / Knowledge / Abilities
- Knowledge of: Patient Privacy Laws (HIPAA), Law Enforcement and Healthcare Terminology.
- Excellent communication skills to communicate with patients and their families and guests effectively and tactfully,, co-workers, managers, providers and other Hospital personnel on a one-to-one basis using appropriate grammar, vocabulary and word usage.
- Excellent communication with outside agencies (i.e., other law enforcement agencies, Healthcare Facilities, and oversight agencies).
- Interpersonal skills necessary in order to carry out duties in a professional manner, as well as the ability to work well under stress.
- Ability to problem solve and work well in a team environment.
- Detailed and thorough incident reports. Reports may vary from an unsecured area to a criminal case that will be utilized in a court of law.
- Use of critical thinking skills.
- Basic computer skills and the ability to learn and proficiently perform computer applications related to department operations and job function.
- Excellent customer service skills.
- Ability to be discreet and protect the integrity of any confidential matter or information encountered during the performance of job duties. To include: confidential information such as law enforcement information not authorized for release to the public, confidential employee issues, and patient privacy.
- Assist with curb-side parking program and wheelchairs including transportation assistance, as needed.
- Ability to De-escalate aggressive behavior and tumultuous situations.
Working Conditions
- Typical hospital clinical environment with frequent standing and walking.
- Work may be subject to interruptions.
- High stress environment.
- Risk for occupational exposure to blood and other potentially infectious, electrical and radiation hazards.
- Exposure to inclement weather conditions.
- Risk of bodily injury, including serious bodily injury and death.
- Works in close proximity to patients and visitors.
- Works with protected health information.
- Ability to work any shift, occasional extended hours, holidays and/or weekends based on the needs of the department.
- Occasional appearances for depositions, administrative hearings, inservices, and court.
Physical and Mental Activities, Tools and Equipment
- Able to hear radio pages, alarms and emergency vehicle warnings (Audible and Visual).
- Standing, walking, stooping, bending, lifting, pushing and pulling to perform duties in a safe manner.
- Able to physically manage combative subjects in emergency situations.
- Ability to carry, drag, or restrain individuals from 50 to 300 pounds and lift in excess of 50 pounds.
- Managing several different critical incidents while maintaining a professional attitude. Incidents may include large crowds, armed subjects, and subjects suffering from a mental health crisis.
- Control of emotions during periods of uncertainty.
- Operating computers and standard office equipment, vehicles, and fire equipment and assist in use of wheelchairs, walkers and other equipment.
- Operating a variety of law enforcement tools (i.e., Non-lethal devices, and mechanical restraints).
- Wear department issued body armor and duty gear at all times that can weigh as much as thirty (30) pounds.
- Use of various clinical restraints and tools. (Soft Restraints, Tuff-Cuffs, Posey Vests, Spit Masks).
- Ability to assist incoming and outgoing patients with mobility in and out of the vehicle.
Equal Opportunity and Affirmative Action Employer: Minority/Female/Veteran/Disability.Marion Health is a smoke-free environment.