At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across Dollywood Resorts which includes over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our plan is to grow our resort footprint to over 1200 rooms across five resorts at Dollywood and to add other resorts to our overall company resort portfolio.Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It's not a difference that you can touch or see - it's a difference you can feel. We are seeking a Security Officer - Level III who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand and our region.We want to work alongside someone who acts as an extension of our mission, values, and culture. This person is driven to create meaningful experiences for our hosts, guests, and community while simultaneously ensuring the success and profitability of our unique culinary offerings. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to their life and work. We are seeking an individual who has the ability to bring the vision of the Dollywood Resorts to life. The recipe for the right Security Officer - Level III will be equal parts curious learner, innovator, administrator, mentor and motivator.The role of Security Officer exists to protect people and property and ensure we provide an engaging, yet professional, first impression as we report and respond to all safety/security issues, concerns, and emergency situations.The ideal candidate will enforce security procedures at Dollywood Parks & Resorts and achieve our vision of a safe and secure environment for all while always protecting the assets of the resort, guests, and hosts.Additionally, the ideal candidate will be able display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.Summary of Essential Functions and Responsibilities
- Patrol front and back of house resort areas, reporting any safety or security hazards, illegal or unacceptable behavior, or suspicious persons to Security/hotel management for direction and resolution
- Act as an ambassador of the resort by being visible and available to guests and hosts, always in a courteous and professional manner
- Ensures secure premises by thoroughly checking all floors, stairwells, exit doors, storage areas, critical access areas, fire and safety equipment, parking lots, swimming pools, etc., in accordance with security checklist
- Conduct and document all assigned foot and mobile patrols
- Document all security related issues and assistance provided in appropriate Security reports
- Complete incident reports for guest/host accidents, incidents, reports of theft
- Assist in the investigation of incidents and submit daily reports in accordance with Safety Security Manual
- Responds to and resolves reported noise complaints
- Access security surveillance system, monitor radio communications, and Fire Control Systems
- Assist in random bag and locker inspections as well as host random substance testing
- Enforce resort rules/regulations in accordance with Host Manual and resort policy
- Monitor and ensure employee compliance to resort key control policies and assist with room guest lock outs
- Completely understand and be able to perform resort emergency procedures
- Provide first responder assistance in the event of a guest or host accident or injury
- Ensures that all parts of the facility are secured and locked at their scheduled times, fire extinguishers have been inspected and are working properly, fire doors are cleared, and parking regulations are maintained
Management reserves the right to change and/or add to these duties at any timeEducation and Experience Required
- Ability to cope with situations firmly, courteously, tactfully, and with respect for the rights of others
- At least one year of experience working successfully in a similar role. Preference will be given to candidates with prior Law Enforcement or Security related experience
- Must be able to meet the qualifications to be certified as a Security Officer by the State of Tennessee, licensed by the Department of Commerce & Insurance Private Protection Services as prescribed by the Tennessee Code Annotated 62-35 Act of 1922 (See attachments TCA 62-35-116, TCA 62-35-117)
- Must be at least twenty-one (21) years of age
- Ability to develop skill in the use and care of firearms
- Must possess valid Tennessee driver's license and have state required auto insurance
- First Aid and C.P.R. certification required or ability to obtain a certification in a timely manner
- Must be willing and able to pass First Responder Course and apply material when needed
- Must be able to meet the same requirements as a police officer for the State of Tennessee:
- Must be a citizen of the United States
- Must have high school diploma or equivalent
- Must pass a background check and drug screen
- Must be able to pass a credit check
- Must not have been convicted of or pleaded guilty to or entered a plea of nolo contendere to any felony charge or to any violation of any federal or state laws or city ordinances relating to force, violence, theft, dishonesty, gambling, liquor and other alcoholic beverages or controlled substances
- Must not have been released or discharged under any other than honorable discharge from any of the armed forces of the United States
- Must have fingerprints on file with the Tennessee Bureau of Investigation
- Must pass a physical examination by a licensed physician
- Must have good moral character as determined by a thorough investigation conducted by the employing agency; and/or the POST Commission
- Must be certified by a Tennessee Licensed Health Care Provider qualified in the psychiatric or psychological fields as being free from any impairment, as set forth in the current edition of the Diagnostic and Statistical Manual of Mental Disorders (DSM) of the American Psychiatric Association at the time of the examination that would, in the professional judgement of the examiner, affect the person's ability to perform an essential function of the job, with or without reasonable accommodation
- Basic computer skills with working knowledge of Microsoft Applications
Knowledge, Skills, and Abilities
- Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
- Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
- Must reflect Dollywood's image by being genuinely friendly and caring and by taking pride in work
- Ability to cope with situations firmly, courteously, tactfully, and with respect for the rights of others
- Must be self-motivated and disciplined
- Must be able to prioritize and complete work assignments on a timely basis
- Must maintain strict confidentiality and judgment regarding privileged information
- Must be committed to continuous improvement
- Must have professional appearance with good personal hygiene
- Must promote and support a team work environment by cooperating and helping co-workers
- Must be able to be productive in a fast-paced, dynamic environment
- Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
- Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
- Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
- Must show appreciation of others
- Able to get along with other employees to work out problems and resolve conflicts
- Able to comprehend instructions and retain information
- Able to perform duties consistent with creating a safe and secure environment for hosts and guests
- Able to be flexible to handle frequent changes in priorities
- Able to prioritize tasks and complete assignments on time
- Able to operate/drive a company vehicle with valid TN driver's license
- Able to add, subtract, multiply and divide with accuracy
- Able to communicate effectively using standard English grammar and punctuation
- Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees
- Able to add, subtract, multiply and divide with accuracy
- Able to communicate effectively using standard English grammar and punctuation
- Able to tolerate various temperatures while working outdoors
- Able to operate/drive a company vehicle with valid TN driver's license and insurance
- Must be physically capable of responding appropriately to safety/security situations
- Must have manual dexterity necessary to complete all job duties
- Able to sit and/or stand for long/short periods
- Able to submit to the physical demands of the job including but not limited to the following:
- Able to tolerate a fast-paced, hectic environment
- Able to be flexible to handle frequent changes in priorities
- Able to prioritize tasks and complete assignments on time
- Able to lift up to 50 lbs. Able to push, pull, and/or drag up to 300 lbs
- Able to operate/drive a motor vehicle
- Ability to work comfortably at heights up to 60 feet
The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.