Choice Hotels International, Inc (NYSE: CHH) is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders. The award-winning Choice Privileges® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks. For more information, visit www.choicehotels.com. The ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.Our managed hotels portfolio includes Radisson Blu, Radisson, Radisson Red, Park Plaza, and Country Inn & Suites by Radisson.Position SummaryThe role of Security Officer is to operate with the day-to-day operation and long-term outlook of the safety and security department.Unique. Stylish. Entirely Radisson Blu. Upper Upscale by industry definition. First class in any other language. High on design and style, all wrapped up in a Yes I Can! Attitude. The
Radisson Blu Mall of America features 500 design forward guest rooms, unique spaces and over 26,000 square feet of meeting space, and is the first hotel connected to the Mall of America.As a
Security Officer for the
Radisson Blu Mall of America, no two days will be the same. You, along with a team of other Security Officers, will be responsible for keeping the guests and employees of the hotel safe on a daily basis.
Key Responsibilities Creates guest satisfaction and exceeds expectations by providing the service expectations and standards:
- Provides a safe and secure environment in the hotel by ensuring proper security methods and procedures are carried out consistently
- Ensures that all employees follow safety rules and procedures
- Takes corrective action where required to improve safety of work areas
- Improves safety and security at hotel by communicating hazards with department heads and taking appropriate corrective actions
- Completes daily security log, including pertinent information from the shift
- Monitor all activity and diligently monitor building video surveillance
- Inspects hotel regularly to observe potential security or safety related problems and takes necessary actions to alleviate them
- Keeps hotel management promptly and fully informed of all problems or unusual matters of significance
- Understand written procedures for handling any emergency that would require partial or complete evacuation of the hotel such as fire, severe injuries, power failure, or bomb threats
- Responds to all emergency situations immediately
- Takes appropriate action to safeguard guests, employees and the hotel
- Processes all written reports involving security related incidents and customer or employee accidents
- Handles complaints, investigates, and thoroughly reports on: customer or employee injuries, thefts, assaults, lost property, car accidents, loud parties, vandalism, and other guest complaints as necessary
- Reviews accident investigations to ensure accurate and complete reporting
- Ensures that all hotel entrances and exits are locked and unlocked per hotel policy
- Maintains hotel key management procedures and ensures that all keys are accountable and only authorized persons have access to keys
- Closes down the different outlets each night as per post orders
- Ensures that all meeting rooms and exhibit rooms are secured to keep unauthorized persons out of the area and prevent theft
- Maintains responsibility for handling any emergency that would require partial or complete evacuation of the hotel such as fire, severe injuries, power failure, or bomb threats
- Logs and delivers all in-house packages and monitors out going deliveries
- Checks in and out all vendors to the hotel
- Meets with leaders on a regular basis
Creates 100% guest satisfaction by providing the Radisson experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
- Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
- Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems
- Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
- Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
- Performs other duties required to provide the service brand behavior and genuine hospitality
Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest
Requirements/Skills - Associates/Bachelors Degree or equivalent preferred (additional training [e.g. military, law enforcement] and education is highly desirable)
- Ideal candidate will have a minimum of one year security experience
- Experience with MS Office applications and Outlook required
- Previous work experience should include working in a high-volume environment, as well as, customer-service oriented atmosphere
- Demonstrates strong verbal and interpersonal skills
- Works well independently or as part of a team
- Strong attention to detail
- Commitment to exceptional guest service
- Adhere to the policies and procedures of the hotel
- Willing to work a flexible schedule including overnights, weekends and holidays
Physical Demands- Perform repetitive hand and arm movements
- Ability to lift, pull, push up to 25 pounds
- Ability to squat, bend, kneel and twist
- Ability to stand for long periods of time
- Ability to see, hear, speak, read and write legibly
- Ability to reach with hands and arms, stooping, kneeling, crouching and crawling
- Frequent sitting, standing and walking, which may be required for long periods of time up to 8 hours
- Duties may involve climbing stair and walking inclines or uneven terrain
Other InformationThe hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all timeshis position description is not intended to create, nor is it to be construed, as a contract of employment or a promise of employment. I understand that my employment is an at-will relationship and may be terminated by either party at any time, with or without notice.We are an equal opportunity and affirmative action employer and make employment decisions without regard to age, race, religion, national origin, gender, sexual orientation, gender identity, disability, veteran status, genetic information, or other protected class. Our locations are drug-free and pre-employment drug tests are required. Background checks are also required before employment begins. We participate in E-Verify and those who are ineligible to work in the United States will not be considered.The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor are they intended to be an all-inclusive list of the skills and abilities to do the job. Management may, at its discretion, assign or reassign duties and responsibilities to this job at any time.Ability to model Choice's Cultural Values: Welcome and Respect Everyone, Be Bold, Be Quick, Listen, Be Curious and Show Integrity are key to our success in inspiring Loyalty, Growth, and the Hospitality Spirit.Choice Hotels International is an equal opportunity employer and affirmative action employer. Employment practices and decisions are not influenced by an applicant's race, color, religion, sex, national origin, age, sexual orientation, gender identity or express, disability veteran status, genetic information or any other characteristic protected by law.In compliance with the Immigration Reform and Control Act of 1986, this offer of employment is conditional upon your presenting documents verifying your identity and legal authorization to work in the United States. All offers of employment are conditional upon the satisfactory completion of a background check and E-Verify.