Security Operations Manager - 30265
Job Site Location: US-NY-Manhattan
Requisition ID: 2024-30265
Schedule: 24/7 Operations
Hire Type: Full-Time
Position Objective
Company Overview:
Harvard Protection Services is one of the fastest growing, privately owned providers of high-quality security services in the United States. We are an industry leader known for our innovative thinking and entrepreneurial spirit. Our People are at the center of our Core Valuesand as a family organization, we promote respect and embrace diversity.
Our Operations Managers support Harvard Protection's goal of providing best-in-class security and life safety services. Our Managers are responsible for providing professional customer-focused services for the people and the property they protect and to support our employees that they lead. Operations Managers are responsible for the day-to-day leadership and management of the portfolio of customer accounts they are assigned with energy, respect, and responsiveness.
Essential Duties and Responsibilities
- A true Leadership, hands-on position
- Ensure quality services are provided to meet customer expectations and contract requirements by regularly managing, directing, inspecting, training, coaching, mentoring, and leading security personnel assigned to the facility/building.
- Perform operations related functions including scheduling, overtime management, review of daily logs and incident reports, training and development of staff.
- Assist in monitoring and developing staff performance including supervision, performance evaluations, disciplinary matters, training, scheduling, callouts, and assigning work.
- Maintain up-to-date and accurate timekeeping systems and records for staff.
- Provide recommendations for personnel actions for those staff members under direct supervision.
- Provide comprehensive management of day-to-day activities for a variety of security, safety, customer service, public relations duties, and related functions specific to the portfolio of accounts assigned.
- Provide immediate response to emergencies and issues that arise.
- Follow and coordinate established emergency response, action planning, and procedures.
- Maintain 24/7 availability to portfolio of accounts assigned.
- Oversee the Business Continuity Program, while working in collaboration with teams to ensure the Disaster Recovery Program supports the business continuity requirements of the company and customer accounts.
- Management of compliance and regulatory matters.
- Initiate preliminary investigations into incidents.
- Prepare reports on accidents, incidents, and suspicious activities, as required.
- Prepare required weekly, bi-weekly, and monthly manager reports.
- Work with the business development team to identify and source new business opportunities.
- Facilitate training for CPR/First Aid/AED and additional state, local certifications.
- Facilitate necessary connections between IT Department and frontline staff.
- Facilitate payment of invoices.
- Facilitate necessary maintenance and upkeep of vehicles.
- Procure and maintain uniforms and equipment.
- Foster and maintain professional working relationships with law enforcement agencies.
- The essential duties and responsibilities may differ by customer location assigned.
Knowledge and Skill Requirements
- State or municipality mandated security officer licenses.
- Candidates should possess some of the following verifiable experiences:
- Advanced education degree.
- Criminal Justice degree or law enforcement related degree.
- 3-5 years civilian law enforcement.
- 3-5 years private or corporate security experience.
- 3-5 years military experience with a favorable discharge.
- Must have reliable means of communication and transportation.
- Must have a security guard license or be able to obtain one within an acceptable period.
- Strong interpersonal communication skills.
- Ability to work in a fast-paced, customer service environment.
- Excellent time management skills and the ability to prioritize and problem solve.
- Ability to work independently and in a team environment.
- Good computer skills including Microsoft Office.
- Additional knowledge within a computerized scheduling operating system is helpful.
Compensation
Harvard Protection Services offers a competitive salary structure of $60,000-$65,000 with health & welfare, dental, vision, life and long-term disability (LTD) insurance, and 401K Savings Plan. The position is a full-time, salaried, exempt position.
About Harvard Protection Services:
Harvard Protection Services maintains true to our long-standing belief, Employees First and Customer Service. Our Mission, Vision, and Core Values of PEOPLE FIRST, SAFETY, TEAMWORK, CLIENT FOCUS, and ACCOUNTABILITY are representative of this belief with expectations set and supported throughout for all our employees. Our goals set the standard for the industry; to earn our customer's trust, confidence, and business, through maintaining a safe and secure environment. We are recognized by our customers and the industry as a dynamic, employee-centric organization that empowers our team to deliver leading-edge service and solutions that create value for our customers.
Harvard Protection Services is an Equal Opportunity Employer/M/F/Veteran/Disabilities.
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