Job DescriptionJOB SNAPSHOTJob Title: Security Operations ManagerLocation: Frisco, TXEnvironment: Office and Field Pay Rate: $80,000 - $90,000/ yearWho is GardaWorld?GardaWorld is the world's largest privately-owned security services company. We protect our clients' staff and assets, wherever they are in the world. We offer different schedules, diverse work assignments spanning multiple industries and career advancement opportunities. We encourage diversity and are proud to be an equal opportunity employer. GardaWorld Security Services is looking for an Account Manager to fulfill different assignments for our clients.JOB DESCRIPTIONGeneral Account Manager responsibilities include, but are not limited to:
- Supervise the day-to-day service provided to the client and ensure service is of the highest standard
- Develop and maintain effective relationships with client and employees, and serve as the liaison between GardaWorld, our client, and our assigned staff
- Meet regularly with client to address problems, provide status updates, communicate needs, and ensure satisfaction
- Manage 24/7 Security Operations of site
- Coach, Mentor, and Train all assigned Staff Members.
- Interview, Hire, and Onboard New Staff Members.
- Ensure and enforce that all staff are following SOPs, meeting/exceeding standard.
- Regularly audit security procedures and test security awareness and responses
- Manage a tiered disciplinary process.
- Manage and Issue Equipment/Uniforms.
- Covers shifts as needed to fulfill contract requirements.
- Ensure 100% payroll and billing accuracy
- Ensure 100% compliance with federal, state, and local regulations in assigned account
- Respond quickly to critical situations
- Ability to read and write detailed reports
- Manage fleet maintenance
QUALIFICATIONSQualifications specific to this client site include, but are not limited to:
- At least 21 years of age or older as required by applicable law or contractual requirements
- You are able to pass a background check and drug test
- You have a valid driver's license
- Proven experience as security manager or similar position (Former Military, Law Enforcement preferred
- Experience using relevant technology and equipment (e.g. CCTV)
- Experience in reporting and emergency response planning
- Excellent knowledge of security protocols and procedures
- Working knowledge of MS Office
- Excellent communication and interpersonal skills
- Outstanding organizational and leadership skills
- Committed and reliable
General Qualifications to work as an Account Manager at GardaWorld include:
- Possess at least an associate's degree or equivalent
- Minimum 3 years progressive management experience
- Pass an extensive screening process
License # B07179EEOC Statement: It is the policy of GardaWorld Security Services to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws. In addition, GardaWorld Security Services complies with applicable state and local laws governing nondiscrimination in employment. This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training. It is also the policy of GardaWorld Security Services not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.