Security Operations Specialist
: Job Details :

Who We Are

We are revolutionizing residential security by bringing the innovations of autonomous robots and self-driving cars to the protection of homes and families. Our leadership team includes veteran entrepreneurs and experts from companies like Zipline, Tesla, The Boring Company, and law enforcement special operations. We've raised $18M in seed funding led by A and Atomic, with participation from top-tier venture capital firms and angel investors, including 8VC and Flock Safety CEO Garret Langley. We provide luxury-level security services for high-net-worth clients, ensuring peace of mind through cutting-edge technology and precision.

We are looking for proactive individuals with a passion for security, technology, and providing exceptional service to high-net-worth clients. If you're excited about working in a dynamic operations center environment and being part of a high-performing team, apply today!

The Role | Security Operations Specialist

As a Security Operations Specialist, you will be a key part of our in-house operations center team, providing real-time monitoring of AI-driven security systems to safeguard our clients' homes and families. This is an on-site role, where you will be responsible for anticipating and responding to potential security threats, delivering a seamless client experience, and working in close collaboration with our engineering team. Flexibility and adaptability are key as we scale, and teamwork is essential to the success of the operations center.

This is an extremely high-touch role where luxury client-facing relationship skills are critical and required.

We Value

• Exceptional Communication and Professionalism: You communicate effectively with both internal teams and high-net-worth clients, always maintaining a warm, polished, and confident presence.
• Attention to Detail & Excellence: You have a keen eye for detail and take pride in maintaining the highest standards in every aspect of your work.
• Adaptability in a Startup Environment: You embrace change and can roll up your sleeves to assist with tasks that may fall outside your core responsibilities.
• Composure Under Pressure: You excel in high-stress situations, making quick, informed decisions while maintaining professionalism and composure.

You Will Contribute By

• Advanced Security Monitoring: Oversee AI-driven surveillance systems and access control, responding to potential security incidents with precision and ensuring real-time protection of clients' assets and loved ones.
• Client Interaction: Act as the primary point of contact for security events, delivering a seamless and high-quality experience for clients while upholding the discretion and privacy standards expected in a luxury service.
• Emergency Response & Crisis Management: Coordinate with authorities, executives, clients, and staff during urgent or high-pressure situations, maintaining calm and professionalism.
• Communication Excellence: Provide clear, concise, and professional communication across all levels of the organization, ensuring transparency and trust.
• Data Annotation & System Feedback: Enhance our AI systems by annotating data and providing feedback to improve the accuracy of threat detection.
• Documentation & Reporting: Maintain detailed logs of incidents, communications, and actions taken to ensure full transparency.
• Cross-Functional Support: As part of a growing startup, contribute to tasks outside your direct role, supporting the broader operations team as needed.

Your Background Includes

• Relevant Experience: Background in Executive Protection, Intelligence, Operations, Critical Incident Management, Corporate Security, or related fields.
• Operations & GSOC Experience: Previous experience in a Global Security Operations Center (GSOC) or a similar role, with an understanding of its critical functions.
• Educational Credentials: An undergraduate degree in IT, Criminal Justice, Political Science, or a related field, or 5+ years of experience in law enforcement, military, or intelligence roles.
• Flexibility: Willingness to work evenings, odd hours, and weekends, sometimes with little notice, to meet the needs of our clients.

Nice to Have

• Luxury Service or Executive Protection: Experience providing luxury customer service or in an executive protection role.
• Growth-Oriented Mindset: A desire to grow into leadership roles such as Lead Operator as our team expands.

Work Environment & Schedule

This is an on-site role in our state-of-the-art operations centers, located in San Francisco California and Henderson Nevada, with no remote work.

6 positions will be hired for the Bay Area, and 12 positions will be hired for the Henderson NV area.

Shifts will be 10 hours. Shifts may include weekends, nights, and holidays as part of a 24/7 operation. Early team members will have more opportunities to select their shift preference.

Compensation:

This is a full-time W2 position with full benefits including equity grants. The pay range for CA is $40 hourly, and the pay range for NV is $36 hourly.

Growth & Development

As an early team member, you will have the opportunity to shape the development of protocols and contribute to system improvements. We offer growth opportunities within the company, with paths to advance into lead operator or other management roles.

Lead Positions will be determined through a merit-based promotion system.

Military, Intelligence Community, and Law Enforcement Veterans Encouraged to Apply.