Job DetailsJob LocationJW Marriott Turnberry Miami Resort & Spa - Aventura, FLJob CategoryHospitality - HotelDescriptionScope of PositionThe Overnight Security Dispatcher is responsible for monitoring CCTV systems and dispatching security requests to ensure the safety of guests and associates. Position Requirements
- Professional demeanor appropriate for a luxury environment.
- Ability to handle a multitude of tasks in a fast-paced ever-changing environment.
- Analyze information from several sources and to make rapid and accurate decisions based on the information gained.
- CPR, First Aid and AED Certifications, preferred.
- Knowledge of MS Shift, Key Watcher, SAFLOK is a plus.
Responsibilities
- Adhere to office and hotel policies set forth by security management andJW Marriott Turnberry Miami to encourage a safe and efficient resort operation.
- Initiate and coordinate movement of security personnel in response to both routine and emergency situations.
- Handle telephone/radio communication with internal and external personnel during emergency situations. Always use proper radio etiquette.
- Complete security activity logs, documenting all activity during shift.
- Handle confidential information in an appropriate manner.
- Assist all other areas of the resort as needed.
- Respond to any guest or associate emergency situations, including medical or security incidents. Ensure all incident reports are completed accurately.
- Operate, monitor, and inspect radio base station and radios, video cameras, emergency alarms, fire alarms, elevator alarms, security alarms, parking gates, recorder, and access control system other miscellaneous equipment.
- Answer all incoming requests via telephone, radio, GXP, e-mail, and intercom.
- Answer phones using standard greeting and assist callers with their needs.
- Provide information and directions to Associates and visitors entering the resort as well as provide them with a temporary identification tag.
- Document all requests on log, radio dispatch calls to officer(s), records time of arrival and time completed, along with any pertinent information.
- Complete security activity logs, documenting all activity during shift.
- Defuse any incidents of threats or violence within the resort.
- Control all keys within the guidelines established.
- Check all packages and bags of Associates exiting via the staff entrance/exit, or entrance/exit of the parking areas.
- Check and record identification of suspicious/unidentified persons.
- Knowledgeable of the resorts computerized locking system.
- Receive and process all lost and found items as per procedures established.
- Perform any additional duties as required by management.
Education
- High school diploma: experience in a large hotel environment, preferred.
Skills and Abilities
- Able to communicate in the English language. Second language is a plus.
- Able to communicate clearly over two-way radio.
- Able to work overnight shift and flexible schedules including holidays and weekends and able to perform multiple tasks.
- Experience using computers and software programs such as Microsoft Office (Word, Excel, and Outlook).
Physical Requirements
- Must be able to work in a fast-paced environment.
- Must be physically fit to lift, pull, and push items up to 50 pounds.
- Also requires standing/walking/reaching and bending throughout shift.