Title: Security Officer - Mobile PatrolLocation: San Jose, CASchedule: Full Time - Alternative Workweek of 4-10 hour shifts (7pm-5am)Pay Rate: $20 HourlyBenefits: Tuition Assistance for employees and immediate family membersRequirements: BSIS Guard LicenseIMMEDIATE OPENINGSignal has an immediate opportunity for a Mobile Security Officer. Work 10-hour shifts, 4 days per week - and have 3 days off.TRAINING AND WORK ENVIRONMENTYou will be provided the following benefits:
- Experienced field trainers
- Officer Advancement Program
- Open-door policy for continued mentoring and support
- Bonus programs and pay incentives
- Bi-weekly pay-periods and direct deposit through ADP
- Paid sick-leave
- Awards and recognition
- Respectful and supportive management team
- Free uniforms and equipment
WHAT YOU'LL BE DOINGWe're more than a security company; we're a 'peace of mind' company. As the face of our company, you'll be expected to deliver that peace of mind through world-class customer service every day, no matter what.
- You'll be piloting a high-visibility security vehicle around our clients' properties
- Always be on the lookout for suspicious activity, crime, or other dangers
- Call 911 immediately if you see any of these things
- Act with courage to manage the situation, until authorities arrive
- Ensure all required access points and resident property are properly secured
- Survey for peace of mind by foot, possibly walking for a majority of your patrol
- Communicate with the Advanced Patrol Officer to promptly report any property-related concerns or information
- Write detailed, clear and accurate reports utilizing company technology
EXPECTATIONSThe following traits are expected of our employees:
- Dependable & career-driven
- Desire for responsibility, and the chance to truly help people
- Excited to join an organization growing at light speed
- Outstanding people skills and a positive attitude
- Willing to work hard to create great opportunities in your career
YOUR PATH & OUR PROMISE
- Signal of Silicon Valley is growing and we need good people to join us for our journey
- You will join a culture of learning and development through our Signal Performance Institute learning portal
- Our Officer Advancement Program outlines the path to leadership, promotions and pay incentives
- Our Tuition Assistance Program through Bellevue University is offered to you AND your immediate family members.
- $3,500 per year in tuition assistance for full-time and part-time employees
- Immediate family members are eligible for up to $2,500 per year
- You will be treated with the same respect and care that we show our clients and customers.
WHO WE ARESignal is the world's most innovative security company. We are growing at lightning speed and we need good people to join us for our journey.We believe in doing good and doing it well. We take our Core Values seriously - Passion, Learning, Serving, Relationships, Honesty and Integrity - and expect all our team members to do the same.OUR PROMISEYou'll be treated with the same respect and care that we'd expect you to show our clients and their customers.You'll have regular evaluations and the opportunity for pay raises at milestones in your career.You'll join a culture of learning and development. If you take initiative to improve and advance, we'll be behind you every step of the way.Position Summary:A Signal Patrol Officer will conduct patrols, (foot and vehicle) for courtyards, offices, pools, and other high value areas to ensure all required access points are properly secured and to ensure protection of property and residents with a high degree of attentiveness to details and safety. All duties listed below areminimum requirements - additional duties listed in the site's Post Orders are requirements as well. Soft Skills:
- Visioning: Understanding the big picture and requirements necessary to deliver services that reflect company values, goals, and purpose. Can you exhibit our core values, creating peace of mind for our clients?
- Strategic Planning: Effective engagement, communication, planning and execution of daily patrol responsibilities while meeting established deadlines. Can you effectively complete a route in the allotted time?
- Financial Acumen: Understanding company measurements while executing the necessary behaviors to drive performance. Can you manage your time on property which equates with meeting the company benchmark?
- Team Development: Communicate with Clients, team members and management effectively and in a timely manner, receiving and relaying feedback and executing follow up as needed. Can you work cohesively with a team, delivering on key objectives?
- Project Management: Complete understanding and execution of daily tasks and efficiently delivering services that meet the needs of the business. Can you complete your daily assigned tasks and communicate maintenance needs of company assets?
Responsibilities:
- Will conduct and deliver various mobile security services while operating company patrol vehiclethat reflect the company's values, expectations, and consistent service in alignment with site specific instructions/post orders.
- Will write detailed and accurate reports utilizing company technology and web or app-based software during each shift that align with site instruction/post orders.
- The Ability to consistently arrive on time for shifts, clock in and out, meet time commitments, follow instruction, follow dress code and appearance standards and expectations
- Interacting with internal and external customers on site cultivating a customer service relationship striving to provide peace of mind.
- Consistently communicates with the Advanced Patrol Officer and or the Branch Patrol Supervisor to promptly report any customer or property related information and concerns.
- Will be assigned a vehicle that officer is responsible for during their shift to include fueling, washing, interior cleanliness, and inspecting.
- Responsible for the care of any Signal equipment assigned during shift including radios, access keys/cards, uniforms, and devices, etc.
- Manage daily activities while meeting key benchmarks and expectations set by the Branch Patrol Supervisor such as reporting standards and service quality.
- Consistently deescalate issues through communication in a professional and prompt manner.
- Communicate with the Branch Patrol Supervisor to receive and disseminate information through Branch Supervisor Daily Scrum, such as the client needs, route changes, and post order updates to ensure operational excellence and efficiency.
Requirements:
- 21 years of age or older
- High school diploma or GED
- Pass background check and drug test
- Must have valid driver's license and good driving record
- Must have reliable transportation
- Complete training modules within first month
- Excellent organization, oral, and written communication skills
- Demonstrate a commitment to service, organization values and professionalism through appropriate conduct and demeanor at all times
- Must be able to move equipment weighing up to 20 pounds