Security Solutions Director, Private Strategic Group
: Job Details :


Security Solutions Director, Private Strategic Group

Crisis24

Location: Los Angeles,CA, USA

Date: 2024-09-10T12:29:26Z

Job Description:

Security Solutions Director, Private Strategic Group

Boca Raton, FL, USA * California, USA

Req #11215

Wednesday, August 28, 2024

Crisis24 Private Strategic Group (PSG) delivers head of state experience in personal protection and elite global medical support to the world's most influential people, disruptive brands, and prominent organizations.

With over three decades of expertise in high-touch executive protection, medical and security assistance, global threat and risk intelligence, crisis, and security consulting, Crisis24 PSG brings a comprehensive range of industry-leading security solutions to the table. These solutions are further strengthened by the global presence and recognized reputation of Crisis24 and our parent company, GardaWorld.

Location: Prefer candidates located in (or open to) Boca Raton, FL, or California. Exceptional candidates across the US will be fully considered. Some travel will be required.

Are you a security professional passionate about driving growth and streamlining business operations? If so, Crisis24 PSG is looking for you. As a Security Solutions Director, you will play a pivotal role in enhancing the efficiency of our sales, marketing, and customer success efforts. This cross-functional role requires analytical skills, security and technological expertise, strategic thinking, and a deep understanding of consulting and customer success principles.

In this role, you'll be responsible for coordinating and professionalizing our group's client advisory and business development functions. This will include supporting VPs leading these efforts, building strong client relationships, and presenting our top-notch security solutions to those who can benefit. Your work will make a meaningful impact by supporting Crisis24's mission of helping people and organizations operate confidently.

Key Responsibilities:

  • Streamline and enhance processes across sales, marketing, and client service.
  • Oversee the collection, analysis, and reporting of data to identify trends and areas for improvement.
  • Analyze customer service data to identify trends and opportunities.
  • Develop and implement strategies to improve new client engagement rates and improve client satisfaction.
  • Monitor and report key business success metrics to the executive team.
  • Train and support operations, business development, and marketing teams in effectively using technology and processes.
  • Develop and maintain dashboards and reports for tracking performance.
  • Coordinate with finance to ensure accurate forecasting and budgeting.
  • Provide insights and recommendations based on data analysis.
  • Maintain a repository of process documentation and best practices.
  • Monitor industry trends and competitor activities to inform strategy.

    • Skills and Abilities:

  • Security industry expertise and experience preferred.
  • Network of security and risk management contacts preferred.
  • Strong analytical and data interpretation skills.
  • Excellent communication and collaboration abilities.
  • Proficiency in CRM and revenue management software.
  • Strategic thinking and problem-solving capabilities.
  • Influential leadership and team management skills.
  • Ability to drive process improvements and efficiencies.
  • Knowledge of sales, marketing, and customer service processes.
  • Strong understanding of financial metrics and KPIs.
  • Adaptability and willingness to learn new technologies and methodologies.

    • Required Qualifications:

  • 5+ years of experience in security consulting/sales operations, or a similar role.
  • Proven track record of driving growth and process improvements.
  • Experience with CRM systems and other revenue technology platforms (Salesforce preferred).

    • Benefits:

  • Competitive salary and performance-based bonuses.
  • Comprehensive benefits package, including 401(k), health and dental.
  • Professional development opportunities and career advancement.
  • Collaborative and innovative work environment.

    • Information Security:

    Protect the data and systems of Crisis24 and its stakeholders by adhering to policies, reporting incidents and potential problems, completing regular training, and identifying opportunities for improvement.

    Crisis24 is dedicated to equal opportunity in employment. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital or parental status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable laws.

    Other details:

    • Job Family: GPS
    • Pay Type: Salary

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