What we are looking for:WHAT WE ARE LOOKING FOR: The ideal Snowsports Desk Team Member for Bear Creek is a guest service focused individual with the ability to help create a positive, memorable experience for our guests. The successful team member will be able to work with their team as well as individually, have good communication skills, be detail oriented and foster the Bear Creek culture by focusing on our guests. This position will be an important member of the Snowsports Desk team, scheduling lessons, assigning instructors appropriately and ensuring that the lesson schedules work smoothly. As the first person from the department that the guest will interact with, they set the standard for guest service expectations meeting our high standards of service. WHAT WE EXPECT FROM YOU:
- Understand and sell Snowsports products
- Answer phones and provide concise and accurate information
- Provide outstanding customer service
- Receive and process lesson reservations
- Assist with school information/communication processes
- Report for scheduled shift in a timely manner and prepared to work
- Provide exceptional guest service in a friendly, helpful manner
- Develop an accurate understanding of all Snowsport School products and objectives
- Facilitate daily operations through communication and cooperation with the Snowsports School Director andSupervisors
- Give knowledgeable, friendly, prompt service
- Increase the number of guest compliments
WHAT WE EXPECT FROM ALL BCMR TEAM MEMBERS:
- Acknowledge all guests and respond promptly to their needs, however busy and whatever time of day. Ensure unresolved incidents are reported to the Director/Supervisor
- Familiarity with all hotel services/features and local attractions/activities to respond to guest inquiries accurately
- Contribute to the team's success by accomplishing tasks and assisting with projects as needed
- Maintain knowledge and compliance with departmental policies, service procedures, and standards
- Work as a team member to ensure our guests have the best possible experience
- Understand emergency procedures and be able to apply them when necessary
- Report any incidents, property damage or injuries immediately to the Director/Supervisor
- Attend department meetings and training sessions as necessary
- Other duties as assigned by the Director/Supervisor
- Support Southern Management's Mission, Vision, and Values
- Comply with Bear Creek and Southern Management's policies and procedures
BenefitsBear Creek offers loads of discounts and privileges for our team members.
- Discounted tickets for Bear Creek events and activities
- Discounts on items from the Hotel gift shop and Slopeside Sports retail store
- Discounts at our Restaurants*
- 1 Employee Benefit Pass to ski and snowboard at a reduced price*
- 1 Employee Benefit Pass to ski and snowboard for a friend or family member at a reduced price*
*Some restrictions apply based on availability and season. RequirementsQUALIFICATIONS:
- Must be at least 16 years old by December 1st of the current season
- Previous guest service experience preferred
- Availability during peak operating times, i.e.: weekends, holidays and special events
JOB KNOWLEDGE SKILLS:
- Excellent customer service/communication skills.
- Basic computer/word/excel knowledge.
- Basic skiing and snowboarding knowledge a plus
- Ability to learn use of point-of-sale system
QUALIFICATIONS:
- Must be at least 16 years of age
- Previous guest service experience preferred
- Availability during peak operating times, i.e.: weekends, holidays and special events
JOB KNOWLEDGE SKILLS:
- Excellent customer service/communication skills.
- Basic computer/word/excel knowledge.
- Basic skiing and snowboarding knowledge a plus
- Ability to learn use of point-of-sale system
PHYSICAL DEMANDS ENVIRONMENTAL CONDITIONS:PHYSICAL DEMANDSPhysical Demands data elements provide a systematic way of describing the physical activities that an occupation requires of a worker. The assessment of these elements is focused primarily on the physical demands of the job - not the physical capacities of the worker. Physical Demand refers to the level and/or duration of physical exertion generally required to perform occupational tasks (sitting, standing, walking, lifting, carrying, reaching, pushing, and pulling).
- Alternate Sit/Stand or Walk at Will: The ability to alternate between sitting and standing is present when a worker has the flexibility to choose between sitting or standing as needed when this need cannot be accommodated by scheduled breaks and/or lunch period.
- Climbing Ramps/Stairs: Ascending or descending ramps and/or stairs using feet and legs. Hands and arms may be used for balance (e.g., to hold a railing). Note: Stairs involved in commute/getting into a building are excluded if work is always performed in one building. Stairs onto a vehicle or a piece of machinery/equipment are included.
- Communicating Verbally: Expressing or exchanging ideas by means of the spoken word to impart oral information to clients or the public and to convey detailed spoken instructions to other workers accurately, loudly, or quickly.
- Crouching: Bending body downward and forward by bending legs and spine.
- Far Visual Acuity: Clarity of vision at 20 feet or more. This is not just the ability to see a person or object, but the ability to recognize features as well.
- Fine Manipulation: Picking, pinching, or otherwise working primarily with fingers rather than the whole hand or arm as in gross manipulation.
- Gross Manipulation: Seizing, holding, grasping, turning, or otherwise working with hand(s). Note: Fingers are involved only to the extent that they are an extension of the hand.
- Hearing Requirements: The ability to hear, understand, and distinguish speech and/or other sounds (e.g., machinery alarms, medical codes/alarms).
- One-on-one (in person)
- Group or conference (in person)
- Telephone
- Other sounds
- Keyboarding: Entering text or data into a computer or other machine by means of a keyboard. Devices include traditional keyboard, 10 keypad, touch screen and other.
- Near Visual Acuity: Clarity of vision at approximately 20 inches or less (i.e., working with small objects or reading small print), including use of computers.
- Peripheral Vision: Observing an area that can be seen up and down or to the right or left while eyes are fixed on a given point.
- Reaching At/Below Shoulder Level: Extending hand and arms from 0 up to 150 degrees in a vertical arc. Reaching requires the straightening and extension of the arm and elbow and the engagement of the shoulder. The elbow does not need to be locked at any time and the arm does not need to remain in a continuously straight position.
- Reaching Overhead: Extending hands and arms in a 150 to 180 degrees vertical arc. Reaching requires the straightening and extension of the arm and elbow and the engagement of the shoulder. The elbow does not need to be locked at any time and the arm does not need to remain in a continuously straight position.
- Sitting: Remaining in a seated position.
- Standing/Walking: Standing is to remain on one's feet in an upright position at a workstation without moving about. Walking is to move about on foot.
- Stooping: Bending the body downward and forward by bending the spine at the waist - requiring full use of the lower extremities and back muscles.
ENVIRONMENTAL CONDITIONS
- Noise Intensity Level: The noise intensity level to which the worker is exposed in the job:
- Loud
- Indoor / Office Environment