Location: Cupertino,CA, USA
Allied Universal, North America's leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!
Allied Universal Services is currently seeking a Security Support Clerk at a Tech account in Cupertino, CA.
Pay: $30.00 / per hour
Shift: Morning 0815 - 1700 Sunday - Thursday
* Must have a valid CA Guard Card to be hired*
Mac OS and FileMaker Pro Database experience required
(Must have 2 + years of customer service, security experience and very strong computer skills)
The Security Support Clerk is the direct liaison to the client responsible for receiving, processing, revising and completing all incoming requests for additional services from various stakeholder groups within the client's organization globally. The ideal candidate must have great interpersonal and communication skills with the ability to work in a fast paced and dynamic work environment.
The Support Clerk reports directly to the SOR Support Watch Commander. Receive, process and complete all incoming requests for additional services in an efficient and timely manner. Conduct quality control and assurance of all incoming service requests for completeness, accuracy and conformance to established standards and protocols. Review service requests to determine personnel and resource requirements and priorities. Create post orders for all service requests utilizing established policies and procedures. Provide completed service requests to AUS Administrative and Operations leadership staff. Update the database (FileMaker Pro) and contractor log report daily or as needed. Coordinate with AUS leadership staff to assess progress of requests and discuss needed changes. Revise service requests when required due to client request, personnel shortages, backlogs or other interruptions and provide updates to the client and AUS leadership staff. Develop an excellent working relationship with the client, understanding their expectations and utilizing this knowledge to process incoming service requests timely. Provide excellent customer servide to all client requestiors on all matters related to additional service request standards and protocols. Preform other related duties as required.
QUALIFICATIONS/REQUIREMENTS:
* High School Degree required; AA degree in Business Administration preferred
* 3- 5 years of administrative experience in a fast paced and dynamic work environment
* Must have extensive knowledge and proficiency with software programs such as Excel, Word, Keynote, Pages, Numbers and other Office Applications in a MAC IOS environment
* Must be proficient in FileMaker Pro Database
* Must be able to resolve customer issues in a timely manner through alternative solutions or group problem solving
* Possess effective written and oral communication and interpersonal skills with ability to deal with all levels of personnel and the general public in a professional and effective manner
* Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.
* As a condition of employment, employee must successfully complete a background investigation and a drug screen in accordance with all federal, state, and local laws
* Display exceptional customer service and communication skills
* Have very strong computer skills to operate innovative, wireless technology at client specific sites
* Ability to handle crisis situations at the client site, calmly and efficiently
* Able to:
* Work in various environments such as cold weather, rain/snow or heat
* Occasionally lift or carry up to 40 pounds
* Climb stairs, ramps, or ladders occasionally during shift
* Stand or walk on various surfaces for long periods of time
Allied Universal is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com
If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.