PositionSelf Pay CollectorBilingual Cantonese / Mandarin For over 35 years, our client has been a leader in building families through innovative assisted reproductive technology and compassionate care. Their all-in-one surgical center streamlines treatment for patients from across the globe, ensuring a seamless and supportive experience. Be part of a team that brings hope to families and transforms lives.Position OverviewWe are seeking a dedicated and experienced Patient Account Collector to join our team. Your primary responsibility will be to follow up on unpaid patient fertility claim balances, ensuring a high level of patient-customer service throughout the process.Key Responsibilities:
- Provide excellent patient-customer service.
- Make outbound calls to patients to collect open balances.
- Notify customers with high balances and mail past-due notices.
- Review and reconcile patient ledger and balances.
- Follow up on the status of payments.
- Itemize and print courtesy statements for patients.
- Perform other duties as assigned.
Qualifications
- Minimum one-year of patient self-pay collections experience.
- Bilinugal Cantonese and Mandarin
- Excellent customer service skills.
- Knowledge of soft collection techniques.
- Compassionate, understanding, and patient-centric approach.
- Proficiency in Microsoft Word and Excel preferred.
- Data entry skills and typing speed of 40 wpm.
- High School diploma or equivalent.
Additional Information
- Monday - Friday, on-site.
- Contract to Hire, offering opportunity for growth within our clients organization.
INDH