Location: all cities,MI, USA
**Job Description**
**SEMCO - Meter & Billing Specialist**
**Position Summary**
SEMCO Energy is seeking two **Meter & Billing Specialists** to join our Customer Accounting team! Our Meter & Billing Specialists are responsible for managing the accuracy of monthlycustomer billings and data in the Customer Information System (CIS), processing meter read files and meter reading exceptions (high/lows); including analyzing meter data to validate its accuracy taking the appropriate corrective action as needed. Our Meter & Billing Specialists also work with bothinternal & external business partners to resolve inquiries and issues, act as subject matter experts on any meter and billing matters, and assist in developing recommendations to solve issues related to business operations.
If you thrive in a detail-oriented environment and are passionate about contributing to a dynamic and high-performing team, we encourage you to apply today to this exciting position!
**Tasks and Responsibilities**
+ Manage residential and commercial metering data ensuring accounts are billed on time and accurately.
+ Manage the daily import/export of meter data utilizing the Field Collection System (FCS)
+ Analyze meter data to validate its accuracy, estimate missing data, and support billing processes; utilize analytical and reasoning skills to determine appropriate action including field and meter investigations.
+ Create and maintain work orders on customer accounts detailing corrective action or follow-up.
+ Adhere to all corporate policies as well as internal and external compliance guidelines.
+ Monitor the customer billing cycle and ensure that all records are submitted on a timely basis and established deadlines are met.
+ Review, analyze, and process a variety of AR exception reports taking corrective action as needed to ensure accurate customer billings
+ Understand rate structure, conversion formulas, and the overall structure of the billing process.
+ Verify the authenticity of information provided when creating/changing a customers account.
+ Communicate effectively with field technicians and dispatch regarding meter reading routes, meter errors, and potential gas leaks.
+ Review and process billing adjustments on customer accounts; ensure adjustment requests are reasonable and within departmental guidelines.
+ Assist in developing recommendations to solve problems and issues related to meter data and billing issues; collaborate with other departments as required.
+ Adheres to internal controls and processes documenting activities accurately and on time. Ensure all SOX revenue controls are followed.
**Qualifications, Skills, and Abilities**
+ High school diploma or GED equivalent required; bachelor's degree preferred.
+ 3+ years of experience in billing, utility metering data analysis, and report analysis required
+ Ability to communicate effectively with internal/external business partners.
+ Ability to manage time to maintain department productivity standards.
+ Manage and maintain data integrity in data management systems.
+ Detail orientation coupled with demonstrated strong project management skills are required.
+ Proficient knowledge of MS Office applications including Word, Excel, and Access is required.
+ Strong interpersonal skills: professional, courteous, friendly, warm, empathetic, level-headed, and composed.
+ General awareness of tariffs, general service provisions, billing systems, and collection laws/regulations required.
+ Ability to analyze and solve business problems.
+ Ability to write and present diverse ideas logically and concisely.
The hourly wage for this position is $21 to $23 per hour, commensurate with experience, education, and skills. We also provide a comprehensive benefits package including health insurance, retirement plans, and paid time off.
**For Canadian hires** : AltaGas hires personnel on the basis of job-related qualifications. All qualified applicants will receive consideration without regard to a person's ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, record of offences, marital status, family status or disability or any other characteristic protected by applicable law.
**For U.S. hires** : WGL/SEMCO/AltaGas offers a total rewards package that includes competitive pay, incentive bonus plans, holiday pay, 401K matching and a wide array of benefits. These benefits including medical, dental and vision coverage are designed to help you and your family stay healthy. We also have paid time off (PTO) to balance the demands of your work and personal life. Available benefits vary depending upon the specifics of the role.
U.S. affiliates of AltaGas are committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, ethnicity, religion, gender, age, national origin, marital status, sexual orientation, gender identity, family responsibilities, matriculation, physical or mental disabilities, political affiliation, genetic information, status as a protected veteran or any other characteristic protected by federal, state, or local law.
AltaGas is a leading energy infrastructure company with a footprint in some of North Americas most strategic energy markets. Our strategy is simple: to leverage the strength of our assets and expertise along the energy value chain to connect customers with premier energy solutions from the well sites of upstream producers to the doorsteps of homes and businesses, and to new markets around the world.