Salary: $15.00 - $17.61 Hourly Location : 3700 North Terminal Road Job Type: Full Time Job Number: 35152 Department: Houston Airport System Opening Date: 09/25/2024 Closing Date: 10/9/2024 11:59 PM Central POSITION OVERVIEWApplications accepted from: All Persons Interested Division/Section:Bush Intercontinental / International Services Workdays & Hours*: *Shift work, including rotation, weekends, and holidays. (*Subject to change) DESCRIPTION OF DUTIES/ESSENTIAL FUNCTIONS The International Services Operations Team's vision is to firmly establish a high-performance organization comprised of talented airport professionals possessing subject matter expertise who embrace the core values of the Houston Airport System. Our mission is to ensure a safe, secure, and efficient operating environment by maintaining strict compliance with federal, state, and local government regulations while simultaneously providing the highest levels of customer service for all passengers, visitors, tenants, and employees. Provides facilitation assistance to all international arriving customers processing through the Federal Inspection process and manages all common-use facilities with our primary focus of maintaining compliance with all federal, state, and local rules and regulations pertaining to the airport. Serves a wide scope of internal and external customers including, but not limited to the traveling public, airlines, commercial transportation providers, regulatory agencies, tenants, contractors, department cost centers, and city departments. The purpose of the Semi-Skilled Laborer within the International Services section is to deliver a high level of customer service to International arriving customers by facilitating their baggage claim in the FIS. This is conducted in a safe and customer-friendly manner. Provide friendly service and directions as customers exit the FIS process. Ensuring high-performance operational processes and workflows are followed. To quickly adapt to an ever-changing airport environment. Must be able to pass a criminal background check, obtain and maintain federally mandated security clearances where required. The Semi-Skilled Laborer duties will include but are not limited to:
- Operates hand tool equipment when needed to perform a variety of tasks to support international operations.
- Monitors inventory control.
- Performs basic maintenance, assembly, and repairs to structures, facilities, and equipment.
- Performs additional miscellaneous assignments as required.
- Maintain a jam-free carousel operation and clear all remaining bags from the carousel to facilitate customs processing.
- Using multilingual skills to assist and facilitate international passengers through the FIS, obtain quarterly customer service ratings (CSPC) of 80% or higher within 9 months.
- Maintain 100% compliance with Safety SOPs; have zero preventable or at-fault safety accidents/incidents.
- Assist TSA with the movement of bags during peak screening times.
- Performs other duties as assigned.
WORKING CONDITIONS The position requires extensive, near-continuous physical exertion such as the repeated lifting of very heavy objects (more than 80 pounds), deep bending, climbing steps, and/or assuming awkward positions. There are routine exposures to significant levels of heat, cold, moisture, and air pollution. The position may involve periodic exposure to chemical substances and physical trauma of a minor nature such as cuts, bruises, and minor burns. Requires the ability to make coordinated gross motor movements in response to changing external stimuli within moderately demanding tolerances; or the ability to make coordinated eye/hand movements on a patterned response space within low tolerance demands with no real speed requirements. This job requires the ability to stand and walk for extended periods of time on a hard-surfaced floor. MINIMUM REQUIREMENTSEDUCATIONAL REQUIREMENTS Ability to read, write, add, subtract and follow oral and/or basic written instructions as might normally be acquired through 9 to 11 years of formal schooling. No special knowledge of any subject area or technical field is required EXPERIENCE REQUIREMENTS Six months of related experience are required. LICENSE REQUIREMENTS Must have a valid Texas Class C Texas driver's license and compliance with the City of Houston's policy on driving (AP 2-2). PREFERENCES **Preference shall be given to eligible veteran applicants provided such persons possess the qualifications necessary for competent discharge of the duties involved in the position applied for, such persons are among the most qualified candidates for the position, and all other factors in accordance with Executive Order 1-6. ** Preference will be given to applicants with one year of experience using bilingual or multilingual skills in a customer service environment. GENERAL INFORMATIONSELECTION/SKILLS TESTS REQUIREDThe selection process will involve an application review and/or interview. Department may administer skills assessment tests.SAFETY IMPACT POSITIONYES - If yes, this position is subject to random drug testing, and if a promotional position, the candidate must pass an assignment drug test.Pay Grade 6 SALARY INFORMATIONFactors used in determining the salary offered include the candidate's qualifications as well as the pay rates of other employees in this classification. APPLICATION PROCEDURESOnly online applications will be accepted for this City of Houston job and must be received by the Human Resources Department during the active posting period. Applications must be submitted online at: .To view your detailed application status, please log in to your online profile by visiting: or call (281-###-####). If you need login assistance or technical support call 855-###-####. If you need special services or accommodations, call (281-###-####). (TTY 7-1-1) Due to the high volume of applications received, the Hiring Department will contact you directly, should you be selected to advance in our recruitment process.All new and rehires must pass a pre-employment drug test and are subject to a physical examination and verification of the information provided. Applicants are encouraged to attach a cover letter and resume along with their completed application when applying. For further information pertaining to the Houston Airport System, please visit . EOE - Equal Opportunity Employer The City of Houston is committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination and harassment based upon any legally protected status or protected characteristic, including but not limited to an individual's sex, race, color, ethnicity, national origin, age, religion, disability, sexual orientation, genetic information, veteran status, gender identity, or pregnancy. The city offers a competitive benefits program, including competitively priced health coverage and a defined contribution pension plan. Benefits include: • Medical • Dental • Vision • Wellness • Life insurance • Long-term disability • Retirement pension • 457 deferred compensation plan • Employee Assistance Program • 10 days of vacation each year • 11 city holidays, plus one floating holiday • Flexible schedules • Professional development opportunities • Transportation/parking plan • Section 125 pretax deductions • Dependent Care Reimbursement Plan • Healthcare Flexible Spending Account For plan details, visit 01 Are you a veteran who served on active duty in the Armed Forces (United States Army, Navy, Air Force, Marine Corps, or Coast Guard) for more than 90 consecutive days and received either an honorable discharge or a general discharge under honorable conditions?
02 What is your highest level of education obtained?
- Less than 9th grade
- 9th to less than a High School Diploma/GED
- High School Diploma/GED
- Associates Degree or Beyond
03 How many years of directly related verifiable work experience relevant to this position do you possess?
- 6 months to less than 1 year
- 1 to less than 4 years
- 4 to less than 7 years
- 7 or more years
- No experience
04 Do you have a valid/current driver's license?
- Yes
- No
- My license is presently revoked or suspended
05 Are you OSHA certified?
06 How many years of experience do you have with using hand tool equipment?
- Less than 6 months
- 6 months to less than 1 year
- 1 year to less than 3 years
- 3 years to less than 5 years
- 5 years or more
- No experience
07 Previous experience with performing basic maintenance, assembly and repairs to structures, facilities, and equipment.
- Less than 6 months
- 6 months to less than 1 year
- 1 to less than 3 years
- 3 to less than 5 years
- 5 years or more
- No experience
08 Please select the type of facility that you are currently or have previously worked in. (check all that apply).
- Schools
- Hospital
- Airport
- Sports Stadium
- Other large facilities
- No experience
09 How many years of customer service experience do you have working with the public?
- Less than 6 months
- 6 months to less than 1 years
- 1 to less than 3 years
- 3 to less than 5 years
- 5 Years or more
- No experience
10 Are you willing and available to work all shifts, including rotation, weekends, and holidays?
11 Please indicate languages, other than English, in which you are fluent (reading, writing, and/or speaking). Check all that apply.
- Spanish
- French
- Arabic
- Turkish
- Vietnamese
- Russian
- German
- Portuguese
- Japanese
- Korean
- Amharic (Ethiopia)
- Chinese (Mandarin)
- Farsi
- Other language
- Not bilingual
Required Question