Position Objective:
Company Overview:
The Harvard Companies include entities working to serve the business community in the janitorial and protection services areas. Harvard Maintenance and Harvard Protection are two of the largest and fastest growing, privately owned providers of high quality janitorial and security services in the United States. We are an industry leader and are well known for our innovative thinking and entrepreneurial spirit. Our success over the last fifty years stems from Harvard's Inverted Pyramid, which recognizes that our front-line employees are the most important people in our organization. The Inverted Pyramid ensures that our employees feel valued, are given the tools to be successful, and are empowered to execute in their roles. People are also at the center of our Core Values. Our People First core value clearly states that we are a family organization that promotes respect and embraces diversity.
Job Summary:
The Healthcare Account Manager is responsible for managing relationships with healthcare providers, hospitals, and other medical facilities. This role involves ensuring client satisfaction, driving business growth, and maintaining a deep understanding of the healthcare industry. The Account Manager will act as a liaison between the company and its clients, working to meet the needs of both parties and ensuring the delivery of high-quality products and services.
Essential Duties and Responsibilities:
Key Responsibilities:
- Client Relationship Management:
- Develop and maintain strong relationships with key stakeholders within healthcare organizations.
- Serve as the primary point of contact for clients, addressing their needs, concerns, and inquiries.
- Regularly conduct client meetings, both in-person and virtually, to discuss performance, address issues, and explore opportunities for improvement.
- Account Growth and Retention:
- Identify opportunities to upsell or cross-sell additional products and services to existing clients.
- Collaborate with the sales team to develop and execute strategies for account growth.
- Ensure high client retention rates by delivering exceptional service and resolving any client issues promptly.
- Project Coordination:
- Oversee the implementation of new services or products, ensuring seamless integration and client satisfaction.
- Coordinate with internal teams, such as product development, operations, and customer support, to meet client needs.
- Track and report on project milestones, timelines, and deliverables to ensure successful project completion
Knowledge and Skill Requirements:
- Bachelors degree in Business, Healthcare Administration, or a related field.
- Minimum of 3-5 years of experience in account management, preferably within the healthcare industry.
- Strong understanding of the healthcare sector, including knowledge of healthcare systems, regulations, and practices.
- Proven track record of managing and growing client accounts.
- Excellent communication, negotiation, and interpersonal skills.
- Ability to work independently and as part of a team, with a strong sense of accountability and attention to detail.
Physical Demands and Work Environment:
- Hold professional conversations with clients, subordinates, and colleagues
- Operate all basic office technology
- Ability to conduct face-to-face discussions with individuals or groups at all professional levels
- Work in close proximity to others
- Work outdoors in all changing weather condition in geographical area
- Standing and/or walking, sitting, stooping, or kneeling
Compensation:
Harvard is offering a competitive salary structure including benefit package with medical, dental, life, and long-term disability (LTD) insurance along with 401K Savings Plan.
An Equal Opportunity Employer --- M/F/D/V