Location: Grand Rapids,MI, USA
Company:
Marsh
Description:
Marsh seeks a talented, energetic and driven individual for our Senior Account Representative position. This position is part of the overall account team and is critical to the client experience to drive new business and facilitate retention throughout the client lifecycle. This is a hybrid position and will require 3 days in office.
What can you expect?
* You will work with the Account Executive to handle day-to-day client inquiries throughout the proposal and renewal process.
* You will receive on the job, computer based training in renewal of certificates, policy review and transmittals, and data management.
* You will work alongside highly experienced colleagues to gain experience and skill sets for professional growth.
What is in it for you?
* A company with a strong Brand and strong results to match.
* Culture of internal mobility, collaboration and valued partnership with HR from the business
* Competitive pay, full benefits package - starting day one (medical, dental, vision, STD/LTD, life insurance, generous 401k match AND automatic contribution.
* Generous paid time off for vacation, sick, company holidays and time to give back to your community.
* Employee Resource Groups, which provide access to leaders, relevant volunteer and mentoring opportunities and interactions with counterparts in industry groups and client organizations.
We will count on you to:
* Collaborate with Account Executive to improve the client experiences.
* Oversee the review/follow up regarding endorsements, policy issuance, extensions, audits and cancellations and escalates concerns to direct manager or client team, as appropriate.
* Ensure the success of the renewal cycle by ensuring renewal protocol is completed (via tools available), gathering information, tracking quotes and ensuring documents are issued correctly and on time in accordance with our professional standards.
* Strengthen and maintain relationships with clients, prospects, client teams and producers to provide best in class service and drive growth and retention. Respond directly to difficult client questions and requests, and solicits assistance from Account Executive as needed.
* Oversee the process of ensuring that all client information is collected, reviewed, updated and communicated to placement team for optimal program solutions and pricing
What you need to have:
* 2+ years of risk management experience, commercial insurance preferred.
* Bachelor's degree or equivalent work experience
* Must be able to obtain Property & Casualty (P&C) License within three months after hire
* MS Office proficiency (Excel, Outlook, Word, PowerPoint)
* Strong organizational skills, the ability to multi-task and work in a fast-paced environment
* Attention to detail with a focus on accuracy
* Must be a self-starter and work independently
What makes you stand out?
* Currently hold a Property & Casualty (P&C) license
* Commercial Property & Casualty Insurance experience
* Previous office-based customer service experience
Marsh is the world's leading insurance broker and risk adviser. With more than 45,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. For more information, visit marshmclennan.com, follow us on LinkedIn and Twitter.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting ...@mmc.com
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in person.
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