Senior Administrative Assistant
: Job Details :

Senior Administrative Assistant - South CampusPRIMARY FUNCTION: Provides general information to visitors about admissions, financial aid, and advising processes. Responsible for welcoming and directing prospective, new, and returning students, employees, and visitors to the appropriate department/service (Admissions; Career Services, Educational Planning, Counseling, and Completion; Financial Aid, Veteran Services, and the Business Office).Essential Job Functions:

• Serves as the first point of contact at the Welcome Desk for all visitors. Offers a sincere, personal welcome to every guest entering and exiting the building. Signs in and directs students and community members to the appropriate departments.
• Provides information and support to students and visitors with a variety of enrollment and registration processes including financial aid, student records, advising, and other student related functions.
• Maintains and demonstrates a broad knowledge of all student services departments and College policies.
• Provides orientation, training, and supervision to student employees working the Welcome Desk.
• Effectively determines visitors' needs and assists them accordingly with directions, information, or resources.
• Triages student waiting areas during high traffic time to ensure students are assisted in a timely manner.
• Provides general campus directions and event information and general campus information regarding hours of operation, college website access, and hours of operation for various college offices and service areas.
• Maintains the physical appearance of the Welcome Desk and surrounding lobby area.

Knowledge, Skills and Abilities:

• Ability to demonstrate the College values
• Must project a professional image, have excellent telephone etiquette and communication skills
• Must be extremely accurate and have excellent proofreading, grammar and spelling skills
• Must be able to work in a team environment, be flexible with good public relations skills, work well with details and deadlines, balance multiple tasks, analyze and solve problems and work independently in a fast-passed office environment
• Basic skill level in Microsoft Office (Word, Excel & PowerPoint)
• Must possess exceptional customer service and problem-solving skills
• Knowledge of Banner, Who's Next and all aspects of student registration, records, and admissions (preferred)

Required Education:

• High school diploma or equivalent

Preferred Education:

• Above requirement plus one year of specialized or technical training beyond high school

Required Experience:

• Three years of office, clerical, customer service or administrative support experience; or an equivalent combination of education and experience to successfully perform the essential duties of the job

Preferred Experience:

• Above requirement including one or more years in a higher education environment

Note: The duties of this position require a physical presence at the assigned on-site work location during unrestricted operations with very limited or no opportunity for remote work arrangements.Salary Grade: 106Salary is based on the Board-approved salary schedule for the current fiscal year. See Salary ScheduleRequisition Number: req5520Posting Close Date: 11/8/2024