Job Description Summary:
- Senior Analyst, eCommerce Search
- Work Location - Radnor, Pennsylvania
- Hybrid - Remote//In-Person
- Business Casual Work Attire
Job Summary:
We are seeking an experienced and analytical eCommerce Search Analyst to join our team. The successful candidate will be responsible for analyzing and optimizing the search functionality on our e-commerce platform, ensuring an effective and seamless shopping experience for our customers. This role requires strong analytical skills, technical proficiency, and a deep understanding of e-commerce business, search trends and best practices.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
- Analyze eCommerce search customer journey to identify patterns, trends, and areas for improvement
- Monitor and report on key search metrics, including but not limited to search volume, click-through rates, no search results, conversion rates, bounce rates, average time spent on each search, percentage of searches that result in a purchase, average order value, customer retention rate, shopping cart abandonment rate, and customer lifetime value
- Collaborate with cross-functional teams, such as customer analytics, digital merchandising and IT.
- Conduct A/B testing and experiments to evaluate the effectiveness of search optimizations.
- Stay up-to-date with industry best practices and emerging trends in eCommerce search.
Required Education:
- Bachelor's degree in Data Science, Statistics, or a related field
Required Length & Type of Experience:
- Minimum of 3-4 years of experience in eCommerce and online business analytics
Knowledge, Skills & Abilities:
Technical Skills:
- Proficient in Microsoft Excel, SQL, Python, Pandas, Matplotlib, NumPy, Javascript and HTML
- Experience with various data collection methods, data cleansing, and data wrangling
- Knowledge of eCommerce platforms and search technologies is a plus
Analytical and Problem-Solving Skills:
- Strong analytical and problem-solving skills
- Ability to translate data into actionable insights
Communication and Collaboration:
- Excellent written and verbal communication skills
- Ability to present findings and recommendations to stakeholders
- Ability to work collaboratively with cross-functional teams
Other Qualifications:
- Attention to detail for accuracy in data analysis and reporting
- Adaptability to changes in the e-commerce landscape and new technologies
- Understanding of eCommerce search trends and best practices
- Relevant certifications in data analysis, web analytics, or eCommerce platforms (preferred but not required)
PHYSICAL DEMANDS: the physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Able to talk, hear, and walk sit: use hands to finger, handle or feel objects, tools, or controls; reach with hands and arms; stoop, kneel or crouch.
- Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and ability to focus objects required.
WORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.