The Technology Solutions Department is responsible for designing and delivering state of the art technology solutions that are designed to create efficiency, mitigate risk and grow revenue for the Firm. Technology Solutions is also responsible for defining, managing and executing a robust Cyber Security program following the NIST Cyber Security Framework. Technology Solutions focuses on technical excellence through innovative application designs, robust data integration and analytics, high availability infrastructure and gold level service for our key stakeholders with information security embedded throughout. Critical functions within Technology Solutions include Project Management, Vendor Management, Business Analysis, Enterprise Data Governance and Stewardship, Application Development and 3rd Party Integration, Strategic and Secure Infrastructure and Operations. The Technology Solutions Department collaborates closely with Firm leadership and business unit heads to develop plans in line with business objectives.Position ResponsibilitiesThe Technology Solutions Department seeking a highly skilled and motivated Senior Analyst with business analysis and client coverage skills to support our Corporate Technology group and manage technology solutions for Operational Risk Management (ORM) and Change Management (CM) teams. The ideal candidate will possess a blend of strong analytical skills, technical expertise, and the ability to communicate effectively with both business users and technical teams. This role requires strategic thinking, project management capabilities, and the ability to engage with senior leaders. The ideal candidate will have demonstrated significant and recent experience as a Business Analyst, supporting end users at all levels and working closely with development teams.This is a client-facing role with responsibility for managing relationships with and delivery for business stakeholders at all levels of the organization (including senior business leaders) and will require energy, relentlessness and the ability to build structure around unstructured business problems. The ability to present information crisply and confidently to senior leadership will be a critical success criterion in this role, so exceptional verbal and written communication and documentation skills are essential.Responsibilities include:
- Business Analysis: (1) Quickly become a subject matter expert in the core business functions of ORM (Operational Risk Management) and CM (Change Management) as well as the technology solutions they require, (2) Collaborate with ORM and CM teams to understand business processes, identify improvement opportunities or risks, and develop mitigation strategies, (3) Gather and document detailed business requirements, user stories, and use cases and (4) Create visual business process flow diagrams and technical architecture diagrams.
- Data Analysis: (1) Perform complex data analysis using PowerBI, SQL and other tools to support ORM and CM initiatives and (2) Define and maintain dashboards and reports to monitor key risk indicators and change management metrics.
- Project Management: (1) Define, manage, and execute technology projects from inception to completion, (2) Ensure projects are delivered on time, within scope, and within budget, (3) Coordinate with cross-functional teams and outside vendors to ensure alignment and successful project delivery and (4) Manage support issues raised by the business through to resolution within defined support SLAs.
- Communication: (1) Serve as a liaison between business users and technical teams, ensuring clear and effective communication, (2) Present findings, recommendations, and project updates to senior leaders and stakeholders and (3) Develop and deliver training materials and documentation for end-users.
- Strategic Thinking: (1) Identify opportunities for process improvements and automation within ORM and CM functions, (2) Stay current with industry trends and best practices in risk management and change management and (3) Contribute to the development of strategic plans and initiatives.Candidate RequirementsQualifications & Experience:
- Bachelor's degree in Business, Computer Science, Finance or a related field.
- 5+ years of experience in a similar role, preferably within Financial Services or a related industry.
- Familiarity with GRC, Third Party Risk Management (TPRM) and digital adoption platforms and tools.
- Strong proficiency in SQL and experience with data analysis tools (e.g., Excel, Power BI).
- Demonstrated experience in business analysis and project management.
- Excellent interpersonal and communication skills, with the ability to engage with senior leaders.
- Strong problem-solving skills and the ability to think strategically.
- Ability to manage multiple priorities and work effectively under pressure.
- Abide by our work-in-office policies then in effect.Critical Competencies for SuccessOur Gold Standards Model defines key behaviors and competencies across 4 dimensions: Leadership, Achieving Results, Personal Effectiveness and Thinking Critically. These behaviors and competencies drive our ability to win together.
- Leadership: Role models in this area consistently focus on the right goals and priorities and continually develop themselves and others. Always team players, they influence and engage with others to contribute to a supportive and inclusive culture where all feel welcome.
- Achieving Results: Role models in this area are high achievers who develop careful plans and deliver consistently and effectively. They hold themselves and others accountable for delivering high quality results, and they remove barriers to ensure others can contribute and grow.
- Thinking Critically: Role models in this area understand our business, rely on analytical reasoning and seek diverse perspectives to solve problems. They are forward thinking, anticipating issues and addressing them in advance.
- Personal Effectiveness: Role models in this area build strong relationships, treat others with respect and communicate effectively. They are driven to exceed expectations and are adaptable to changing circumstances.The department-specific competencies define the knowledge, skills and abilities that are needed to successfully perform the functional or technical work of this role.
- Technical Support: Triages, troubleshoots and resolves technical support issues. Escalates issues as needed.
- Software Development Principles: Utilizes software development, secure programming principles and a knowledge of programming languages to develop, configure and / or integrate new software and applications.
- Business Needs Assessment: Identifies business needs across departments within the Firm to understand the challenges, goals and problems that the business needs to solve and identifies appropriate technical solutions.
- Data Management and Information Security: Manipulates, restructures and / or queries data for various purposes, including reconciling issues in the database, designing database structures and / or generating reports. Adheres to governance principles and maintains data integrity and security.
- Risk Management: Identifies, forecasts and articulates ways to pursue and manage informed risks in ambiguous, complex or uncertain situations based on sound value propositions and an analysis of potential rewards and costs.
- Testing: Evaluates the functionality of an application, system or solution to ensure that requirements have been met and defects have been identified. Applies an understanding of end user requirements and usage in the end-to-end system to produce a quality product.
- Industry Knowledge: Demonstrates an understanding of the Firm's position in the industry, including its complex structure and competitive advantage in the marketplace. Monitors industry trends and changes and recognizes their relevancy and implications.
- Technical Communication and Documentation: Documents and communicates technical processes and procedures in area of specialty to stakeholders. Adapts the level of detail and specificity based on the needs of the intended audience.
- Vendor Management: Manages and coordinates with external vendors. Researches and identifies new vendors as needed and monitors performance.
- Relationship Management: Builds and maintains effective partnerships with internal clients and end users by advising on their needs and options, advocating for their business within the Technology Solutions department and managing expectations appropriately.
- Project / Program Management: Manages Technology Solutions project elements considering conflicting priorities, interdependencies, business objectives, communications and available resources.
- Innovative Mindset: Leverages an agile and creative mindset to drive innovative value creation, continuous process improvement and proactive learning through new technology, processes and people.Compensation and BenefitsCompensation will be commensurate with experience. Golub Capital offers a full range of benefits which includes medical, dental, vision and 401(k).Golub Capital is an Equal Opportunity Employer.About UsFirm OverviewGolub Capital is a market-leading, award-winning direct lender and experienced private credit manager. We specialize in delivering reliable, creative and compelling financing solutions to companies backed by private equity sponsors. Our sponsor finance expertise also forms the foundation of our Broadly Syndicated Loan and Credit Opportunities investment programs. We nurture long-term, win-win partnerships that inspire repeat business from private equity sponsors and investors.As of July 1, 2024, Golub Capital had over 950 employees and over $70 billion of capital under management, a gross measure of invested capital including leverage. The firm has offices in North America, Europe and Asia. For more information, please visit golubcapital.com. #J-18808-Ljbffr