Senior Billing and Accounts Receivable RepresentativeSenior Billing and Accounts Receivable RepresentativeWho are we? Versant Health is one of the nation's leading administrators of managed vision care, serving millions of our clients' members nationwide. We are driven by our mission to help members enjoy the wonders of sight through healthy eyes and vision. As a Versant Health associate, you can enjoy a comprehensive Total Rewards package, which includes health and dental insurance, tuition reimbursement, 401(k) with company match, pet insurance, no-cost-to-you vision insurance for you and your qualified dependents. We are also invested in your success. There are many opportunities for advancement and development throughout all stages of your career with us. See how you can make a difference with the support of strong leadership and a team environment. See Everything, Be Anything™. What are we looking for? Responsible for the creation and distribution of premium invoices in all necessary formats, balancing and auditing accounts, supporting customer inquiries regarding balances billed, billing challenges and balance due inquiries. Responsible for client billing support through new client setup and changes to existing accounts. Provide billing portal support to customers. Support the billing call line for customers to reach live representatives for support with billing questions. Respond to customer inquiries through email, fax, and/or the telephone in a timely and professional manner Where you will have an impact ?
- Facilitate the creation of customer invoices in accordance with established procedures.
- Oversee the distribution of invoices to customers via billing portal, print and mail and email where necessary.
- Creation of non-systemic invoices as needed for our ASO/FFS populations.
- Provide excellent customer service to internal and external customers of the Billing department.
- Responsible for the creation of bills for providers for negative balance and tower/excel charges.
- Work closely with clients, brokers and TPS's on any identified concerns or challenges with system invoices, balances due or eligibility issues.
- Research, reconcile, audit, resolve and make adjustments on accounts.
- Call or email past due accounts for collection.
- Assist in the set up of accounts for new clients to achieve their billing needs.
- Establish work procedures and processes for Billing Department that support company and departmental standards and strategic directives.
- Effective communication with internal departments on issues.
- Responsible for identification of pending issues and bringing to the attention of the supervisor/manager
- Learn and follow departmental procedures which include, phone and R/T queue responsibilities and activities
- Proficiency in resolving issues and/or directing customers to the most appropriate department for resolution
- Diffuse and escalate challenging situations
- Regular reliable attendance is required
- Participate in any/all training and educational activities necessary to fulfill at least the minimum requirements as specified within your departmental goals. This is in addition to, the completion of any activities necessary for the maintenance of professional affiliations or organizational requirements
What's necessary to do the job?
- Minimum High School Diploma or GED required
- 2-3years of Accounts Receivable experience required
- 4-5years of Accounts Receivable experience preferred
- 2 years experience in the insurance, health, or vision care industry required
- Preferred Associates degree in Accounting in related field or equivalent combination of
- Health Insurance company billing/AR experience and education
- Experienced and skilled in working with Microsoft Excel and Word, required proficiency with Microsoft applications.
- Excellent verbal and written communication skills to communicate with clients via phone and written correspondence.
- Experience and ability to prioritize multiple tasks appropriately.
HIPAA & Security Requirements All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. As a component of job roles and responsibilities, Associates may have access to covered information, cardholder data or other confidential customer information which must be protected at all times. As a result, Associates must explicitly adhere to all data security guidelines established within the Company's Privacy & Security Training Program. Versant Health will never request money from candidates who seek employment with us and will never ask for any payment as part of the recruitment process. Versant Health is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at Versant Health without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law. The wage range for applicants for this position is [$23.00 to $25.00 per hour ].