Salary: $24.43 - $37.13 Hourly Location : Hollywood, FL Job Type: Full-time Job Number: 2025-007 Department: Public Utilities Utility Billing Opening Date: 10/14/2024 Closing Date: 10/31/2024 11:59 PM Eastern The PositionCandidates applying for this position must be employed by the City of Hollywood on a continuous full-time or part-time basis for at least one year. Come to a City that Builds Careers! As one of the largest cities in Broward County, the City of Hollywood provides an energetic, innovative and collaborative work environment for its employees. Want Top Notch Insurance? We offer low cost health insurance giving you the best value - Medical, Dental, Vision and Flexible Spending Plans. Need Work Life Balance? We have got you covered with a 4-Day Work Week and an Award Winning Wellness Program. And We Don't Stop There. The City of Hollywood provides a generous Paid Time Off Program inclusive of 13 Paid Holidays, Vacation Leave, Personal Leave, and Sick Leave. Repaying Student Loans? Employees at the City with 10 years of public service and on-time payments qualify for the Federal Student Loan Forgiveness Program. Let's Partner Together and Come Grow with the City of Hollywood. Apply Now! For more information about this position and our competitive pay, benefits package and pension plan, refer to this job posting or our City website at . JOB SUMMARY This is highly complex and specialized, para-professional work of considerably more than average difficulty. Employees in this class are responsible for training, and distributing work to staff in a multi-faceted billing environment. Work includes compilation, maintenance and auditing of customer records, billing, and reports. Incumbent assists in the planning and coordinating of utility billing functions to ensure accurate and timely processing of billings. Work is performed under the direction of the Utility Billing Supervisor, however, independent judgment and use of acquired knowledge and skills is exercised in the performance of established utility billing and complex technical tasks. Work is subject to verification by a variety of internal controls, supervisory review and periodic audits. ESSENTIAL JOB FUNCTIONS AND RESPONSIBILITIES:
- Downloads and uploads weekly water meter readings from the utility reading system to the utility billing system.
- Calculates, prepares, processes and reviews the regular, off cycle, and final customer utility billing.
- Prepares manual billings using Excel spreadsheets as required.
- Creates Excel spreadsheet reports using Munis Cube system to identify incorrectly set-up customer accounts that corrupt billing information.
- Sets up new utility billing accounts/services in utility billing system and reviews proper set up of new accounts/services when they are established by other areas.
- Calculates, processes, and reviews billing adjustments, miscellaneous charges and credits, and billing corrections.
- Runs and reviews various reports to identify possible errors and ensure accuracy of the utility services and utility billing.
- Monitors billing errors and makes recommendations to the Utility Billing Supervisor to prevent future errors.
- Monitors service orders that impact billing.
- Maintains customer records, checks important transactions and recommend solutions to problems related to utility billing.
- Verifies that all required accounting documentation is in the proper folders at the completion of each billing.
- Ensures that tasks indicated in the billing schedule are monitored and completed in a timely manner.
- Interacts and communicates with the immediate supervisor and manager, other City department heads and employees, customers and general public.
- Corrects billing errors identified by staff and other reviewers.
- Assists the Utility Billing Supervisor in cross training billing staff and recommends improvements to the current processes, policies and procedures.
- Effectively and positively represents the City in delivering and performing work with colleagues and clients, irrespective of gender, race, religion, age, disability, political affiliation or belief, or sexual orientation.
- Establish and maintain effective and professional relationships with work colleagues, supervisors and managers.
- Performs related work as required for this position description only.
The RequirementsEDUCATION/EXPERIENCE: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Required:
- Associate's Degree from an accredited college in accounting or related appropriate discipline or bookkeeping and/or accounting related college level courses supplemented by two (2) years of experience in an accounting, billing, auditing or a related field.
Preferred:
- Bachelor's Degree from an accredited college or university in accounting or related appropriate discipline or bookkeeping and/or accounting related college level courses supplemented by four (4) years of experience in an accounting, billing, auditing or a related field. Experience with Tyler Munis Utility Billing System preferred.
Additional education and experience or an equivalent combination of training and experience may be substituted for the above requirements. CERTIFICATES, LICENSES, REGISTRATIONS:
- Valid Driver's License: With proof of automobile insurance
- Background Check: Must have an acceptable background record
- Driving Abstract: Must have an acceptable driving record
KNOWLEDGE, SKILLS AND ABILITIES:
- Knowledge of the principles and practices of accounting, billing and bookkeeping.
- Knowledge of office practices and procedures.
- Knowledge of supervisory principles and practices.
- Ability to use Microsoft Excel to perform various analyses and manual billings
- Ability to make arithmetical calculations rapidly and accurately.
- Ability to maintain supporting records, assemble and organize data and prepare complete and accurate accounting reports and statements in an automated data processing environment.
- Ability to express ideas clearly and concisely, orally and in writing and to glean necessary information from written material.
- Ability to supervise a group of subordinates in a manner conducive to full performance and high morale.
- Ability to establish and maintain effective and professional relationships with work colleagues, supervisors, managers and the public.
- Skill in developing, implementing, and modifying work plans as needed.
- Skill in researching, compiling and summarizing a variety of information and statistical data and materials.
- Skill in establishing and maintaining files and record keeping systems.
- Skill in the use of modern office equipment and software to include databases, spreadsheets, word processing, and forms management systems as well as working with internet browsers and web searching.
- Skill in using a computer terminal to accurately and rapidly enter and retrieve data and information.
PHYSICAL DEMANDS: The physical abilities described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to conduct sedentary work, light work, crouch, finger objects, grasp, handle, hear, kneel, make rational decisions, reach, use repetitive motion, speak, talk, and visualize. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WORK ENVIRONMENT: Work is performed primarily in an office environment that requires the employee to be sensitive to change and responsive to changing goals, priorities, and needs. The ExaminationRequired Education and Background Information: Look over the announcement carefully to determine your eligibility. Please note minimum education and experience requirements. Closed competitive positions are open only to employees while open competitive positions are open to anyone who meets the minimum qualifications for the position. Evidence of a GED test score is required if submitted for high school diploma. Applicants are responsible for clearly documenting work experience and/or providing all relevant information at the time of application. Additional information will not be accepted after the announcement closing date. Examination: Depending on the number of applicants and the quality of their education and experience, the examination may consist of one or more of the following tests: written examination, performance examination, education and experience evaluation, oral examination and/or other job related examinations. You will be notified of the time and place of your examination when you file or later by mail. A passing grade is required on each part of the process. Repeated participation in any examination for which the same test is used is limited to once every 6 months. Your examination results will be sent by email as soon as possible after the grading is completed. Final passing grades are used to determine a candidate's position on the eligibility list of successful candidates. Departments fill vacancies from this list. The top three names are considered for each vacancy unless otherwise modified. Those not appointed are returned to the eligibility list for further consideration in accordance with the Civil Service Ordinance. Your name will remain on a register for one year for open competitive examinations and two years for closed competitive except where labor contract conflicts. Your name may be removed from an eligibility list prior to one year according to Hollywood's Civil Service Ordinance or labor contracts. Your eligibility may be canceled if you refuse a position or if you are not available for work. You are responsible for notifying the Employment Office, in writing, of any change in your address or telephone number. Special Accommodation and Communication Needs: The City of Hollywood provides necessary reasonable accommodation in the examination process upon request to persons with disabilities. Such requests must be made PRIOR to any scheduled examination. Veteran's Preference: The City values the service that veterans and their family members have given to our country, and as such, proactively recruits and hires veterans and qualified spouses to the greatest extent possible. Certain servicemembers and veterans, and the spouses and family members of such servicemembers and veterans, receive preference and priority, and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements. To obtain veteran's preference, candidates MUST submit a copy of separation papers (DD214) and meet eligibility requirements as stipulated by the Florida Statutes. For additional information, please refer to the . Additional Information All successful applicants will be required to pass an extensive background which may include criminal history searches, driving history checks, credit report, courthouse searches, education verification, employment verification, professional license verification, or other search methods as deemed necessary for the position. In addition, the applicant will be required to undergo a medical examination, which may include a drug screening, prior to appointment. EMPLOYMENT OF RELATIVES: The City of Hollywood has an Ordinance which regulates the employment of relatives of City employees. Effective January 28, 2008, a relative may only be hired under the following additional conditions:
- The relative must have competed in an appropriate examination process as determined by Human Resources and be placed on a civil service eligibility list;
- The relative must be among the top three ranked candidates available on the certified eligibility list unless expanded by the Civil Service Board;
- The Department or Office Director and the Director, Human Resources must demonstrate that it is in the best interests of the City of Hollywood to hire the relative of a public officer or employee.
As of 12/15/2005 the City will require all newly hired employees to sign an affidavit affirming non-usage of tobacco or tobacco products within the last year prior to submission of application and will continue to be a non-user of tobacco products throughout employment with the City of Hollywood. REASONABLE ACCOMMODATION: The Employment Office will make reasonable efforts in the examination and workplace to accommodate persons with disabilities. Please advise Human Resources of special needs by calling (954) ###-####. All applicants receive consideration for employment regardless of race, color, religion, gender, national origin, age, abilities, marital status, political affiliation, familial status, sexual orientation, pregnancy, or gender identity and expression (except as limited by law, Personnel Rules, Collective Bargaining Agreements, or bona fide occupational disqualifications). The City of Hollywood is an Equal Opportunity / Equal Access Employer.SUMMARY OF BENEFITS FOR GENERAL EMPLOYEES All regular full time Employees shall accrue paid vacation following their employment anniversary date. Employees who regularly work 40 hours per week shall accrue vacation leave as follows:
- up to seven (7) completed years 80 hours
- more than seven (7) but less than ten (10) completed years 112 hours
- more than ten (10) but less than fifteen (15) completed years 144 hours
- more than fifteen (15) but less than twenty (20) completed years 160 hours
- twenty (20) completed years and above 200 hours
After completion of the first full year of service, vacation time accrued as of September 30th of each year is to be utilized during the following 15 months. Cash payment in lieu of unused vacation shall be made only upon termination of employment or upon approval of the City Manager.
- General employees shall accrue eight hours of sick leave for each month worked with no limit on the amount of sick leave that is accumulated. Additionally, each fiscal year an employee shall have the option of converting a maximum of 40 hours of accrued sick leave days to personal leave, provided the employee has a balance of 96 hours after the conversion.
Accrued sick leave shall be terminally paid at the following rates in relationship to full years of credited service with the City to a maximum of 1200 hours (e.g., an employee with 20 or more years of service with 1200 (or more) hours of sick leave shall be paid at 80% of 1200 hours, which would be 960 hours): Accrued Sick Leave Payout
- Less than five (5) years 20% sick leave
- Five (5) to ten (10) years 40% sick leave
- Ten (10) or more years 70% sick leave
- Twenty (20) or more years 80% sick leave
- Upon the accumulation of 300 sick leave hours, all employees have the option of converting the next forty (40) hours of sick leave days to vacation days.
- Employees may participate in the City's Sick Leave Pool Program upon the completion of one year of employment and with a minimum accumulation of 96 hours of sick and/or vacation leave. This program entitles eligible employees to participate in extended sick leave benefits for cases involving non-work related catastrophic, or long-term illnesses, or injuries.
- General employees may receive the following holidays:
New Year's Day Martin Luther King, Jr.'s Birthday President's Day Memorial Day Juneteenth Independence Day Labor Day Veteran's Day Thanksgiving Day Day after Thanksgiving Christmas Eve Christmas Day New Year's Eve
- General employees will receive two paid workdays each fiscal year (either 8 or 10-hour days) of use-it-or-lose-it time off in recognition of the importance of mental health well-being.
- General employees will be granted 40 hours of paid bereavement leave for the demise of a close family member.
- General employees will receive longevity compensation added to their base salary for the following cumulative years of service with the City:
- 5 years of service 5%
- 10 years of service 3%
- 12.5 years of service 2.75%
- 15 years of service 2%
- General employees and families shall be provided the option of coverage in the City's health insurance plans. The City will contribute 80% of the premium for employees electing single or dependent coverage on the OAP plan and the employee will be responsible for contributing 20% of the premium; The City will contribute 100% of the premium for employees electing single coverage on the OAPIN plan. For employees adding dependents, the City will contribute 90% toward the premium and the employee will be responsible for contributing 10% of the premium. For 2024, the biweekly rates are as follows:
Enrollment Tier | Medical OAP | Medical OAPIN Employee Only | $87.89 | $0 Employee +1 | $175.78 | $39.34 Employee + 2 or More | $281.24 | $86.56
- Each member shall have the option of completing an annual wellness preventative physical through the City's contracted provider currently named Life Scan with the costs of the scan paid for by the City up to $395 for each member which includes a comprehensive medical evaluation, ultrasound imaging, cardio-pulmonary assessments, vision and hearing test, and extensive laboratory blood profiles.
- General employees shall be provided group dental with $19.00 of the monthly premium costs paid by the City. There are three benefit plan offerings. For 2024, the biweekly rates are as follows:
Enrollment Tier | Dental DPPO Low | Dental DPPO High | Dental DPPO Buy UP Employee Only | $5.17 | $21.37 | $25.11 Employee +1 | $14.80 | $40.68 | $46.82 Employee + 2 or More | $23.69 | $58.51 | $66.86
- General employees shall have the option to purchase vision coverage through payroll deductions. Three plans are offered.
Enrollment Tier | VSP Option 1 | VSP Option 2 | VSP Option 3 Employee Only | $2.36 | $3.87 | $4.44 Employee +1 | $4.73 | $7.73 | $8.87 Employee + 2 or More | $7.61 | $12.45 | $14.28
- Employees will receive from the City a use it or lose it Health Reimbursement Account annually. The amount to the employee is determined by the employee's medical enrollment status or if no coverage is elected then it will default to the lowest level. The level of the City contribution will be reevaluated once a year. The levels are: Single or no coverage = $400; Employee plus one = $600; and Employee plus two or more = $1000. In addition, the employee may establish and contribute to a Flexible Spending Account.
- General employees shall be provided with term life insurance of $25,000 with all premium costs paid by the City. Employees shall have the option of purchasing additional term life insurance at group rates up to an additional maximum amount of $475,000.
- All employees will be required to contribute 8% pretax dollars to the employee's retirement fund. Employees are vested in the retirement plan after completing seven years of service. The service retirement annuity (pension) is equal to 2.5% of the employee's average salary for the highest 130 consecutive biweekly pay periods of credited service multiplied by the employee's years of credited service. Retirement is at age 65 with seven years of service, or age 62 with 25 years of service, or 30 years of service. To file a claim for benefits under the General Pension Plan or to receive a copy of the Plan or a copy of the Summary Plan Description (SPD), contact the Pension Coordinator at 954-###-####.
- General employees, who complete their probationary period and receive satisfactory or better Employee Performance Evaluations, shall be eligible to participate in the City Educational Reimbursement Program for job-related undergraduate and graduate course work. General employees should request approval prior to taking any courses. The City pays as follows to a maximum total of $3,000.00 for tuition annually:
Graduate and Undergraduate Benefit Grade of B or better 100% reimbursement at State tuition rates Grade of Pass 100% reimbursement at State tuition rates Grade of C 50% reimbursement at State tuition rates Employees will be eligible to receive 100% reimbursement for books with approval of the City Manager/designee. Employees who receive benefits under this program, who voluntarily leave the City's employment within two (2) years of receiving such benefit, shall be responsible for reimbursing the City for the cost of this benefit.
- General employees may enter a Deferred Compensation Program through payroll deduction.
- General employees have the option of joining the Sun Credit Union.
- General employees have the option of participating in payroll Direct Deposit.
- Employees have the option of participating in Pre-paid Legal/ID Theft Protection Plans and Supplemental Insurance through voluntary payroll deductions
- General employees are eligible to participate in the City's Work/Life Assistance Program offering a wide range of services and support.
- General employees may have access the City's fitness facility free of charge.
IMPORTANT NOTICE - This document 'BENEFITS SUMMARY', is intended only as a summary of some of the benefits employees may be entitled to as an employee of the City of Hollywood. This is NOT a legal document, does NOT represent any guarantees, and is subject to change at any time. 01 Which best describes your level of education?
- No High School Diploma/GED
- High School Diploma/GED
- Some College
- Associate's Degree
- Bachelor's Degree
- Master's Degree
- Doctoral Degree
02 How many years of experience do you possess in accounting, billing, or auditing?
- No Experience
- Less than 1 year
- 1 - 2 years
- 3 - 4 years
- 5 - 6 years
- 7 - 8 years
- 9 - 10 years
- 11+ years
03 Do you have experience with Tyler Munis Utility Billing System?
Required Question