Job Description:As a Senior Business Systems Analyst, you will serve as the primary administrator for Atlassian JIRA, BOX.com, and future SaaS/COTS applications. This role involves product configuration, enhancement prioritization, requirements gathering, and vendor issue escalation. The ideal candidate is a self-starter with strong analytical and troubleshooting skills, capable of managing multiple priorities and collaborating across diverse business and IT teams. Key Responsibilities:
- Administer and configure Atlassian JIRA, BOX.com, and future SaaS/COTS products.
- Partner with stakeholders to identify, prioritize, and implement configuration enhancements.
- Troubleshoot and resolve configuration issues, escalating to vendors as needed.
- Evaluate product upgrades and assess impacts on systems and business processes.
- Elicit, document, and write requirements for enhancements to supported products.
- Create and maintain detailed business, system documentation, and data mappings.
- Act as an escalation point for IT production support on supported applications.
- Develop and maintain operational support plans, standards, and governance.
- Collaborate on Release and Change Management efforts, ensuring compliance with processes.
- Mentor and train backup resources and perform cross-functional support as needed.
Required Skills, Experiences, Education, and Competencies:
- Experience as a Senior BSA or Applications Analyst administering cloud or on-prem COTS products.
- Proficiency with Atlassian JIRA (Jira Service Management, Atlassian Access).
- Strong problem-solving, technical troubleshooting, and critical thinking skills.
- Self-motivated, capable of independent work with minimal supervision.
- Ability to manage multiple assignments with varying complexity and priority.
- Excellent verbal and written communication skills, adaptable to technical and non-technical audiences.
- Expertise in facilitating meetings and requirements gathering sessions.
- Proficiency in writing actionable user stories with detailed acceptance criteria.
- Proficient in Microsoft Office 365 tools (Word, Excel, PowerPoint, Visio).
- Ability to create logical designs, process flows, and publish clear documentation.
Preferred Qualifications:
- Previous experience as a JIRA Architect.
- Certified Atlassian Cloud Administrator.
- Familiarity with or administration of BOX.com.
The hourly range for roles of this nature are $45.00 to $80.00/hr. Rates are heavily dependent on skills, experience, location, and industry. cyberThink is an Equal Opportunity Employer.