Location: Lakeland,FL, USA
SENIOR CLERK - 64034814 1
Date: Dec 6, 2024
The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website ( .
Requisition No: 842750
Agency: Department of Health
Working Title: SENIOR CLERK - 64034814 1
Position Number: 64034814
Salary: $33,760- $34,250 annually
Posting Closing Date: 12/13/2024
**INTERNAL AGENCY POSTING ONLY**
Thank you for your interest in career opportunities with the Florida Department of Health in Polk County. If you are looking to establish a successful career in Public Health, you have come to the right place. Many of our innovative and successful health programs are recognized throughout Florida. We hope you decide to join our team! Applicants will be contacted directly if selected for an interview.
The incumbent if part of a global public health organization and is expected to support the Florida Department of Health in Polk County in its missionto protect, promote, and improve the health of all people in Florida through integrated state, county and community effortsand its vision to be theHealthiest Statein the Nation. Furthermore, the incumbent is expected to incorporate the agency values ofInnovation,Collaboration,Accountability,Responsiveness andExcellencein all aspects of their work.
Your Specific Responsibilities:
This is a highly technical administrative/clerical position, supporting the Dental Department. This position assists the dental unit in its daily operation. The incumbent in this position performs varied and diverse duties requiring basic knowledge of office management systems and procedures. Maintains comprehensive knowledge of billing and follow-up procedures for maximum recovery of reimbursable benefits, while adhering to established federal, state, and local policies under the supervision of the Operations and Management Consultant I-SES. Clerical duties may be assigned in accordance with office procedures and include a combination of scheduling appointments, answering phones, bookkeeping, typing or computer processing, office machines operation, filing and determining program eligibility. Has good rapport with staff and clients, positive attitude, flexible, approachable and accepts change readily as evidenced by lack of substantiated complaints/confrontations with staff and clients. Promotes the department as a positive caring community organization through courteous behavior toward all clients and co-workers. Adheres to established Health Department policies and procedures.
Provides day-to-day support to the health center clinic by:
+ The employee will perform the duties of billing, collecting fees, scheduling appointments, and registering clients by means of the HMS/Dental Module system. Greets and receives the clients, interviewing to determine eligibility status, answering the phones, directing clients to the proper clinic, making charts, filing charts & maintaining a filing and recall system. Maintains and organizes the calendar for the office by retrieving the client's appointment schedule on a daily basis. Pulling patient records 1-2 days in advance to prepare for upcoming appointments, calls to remind patients of appointments 1-2 days in advance. Check Medicaid eligibility status in FMMIS 1-2 days in advance. Assist in the completion of telephone and mail correspondence. Enters fiscal data within the prescribed timeframes set by state and local policies and procedures. Reviews and corrects billing errors by crosschecking the unbilled billing listing and correcting errors prior to upload. Produces and submits required reports, to include the cash daily report. Maintaining proficiency with procedures and diagnosis codes, coordinating with providers to correct errors. Bundles sorted documents and ensures daily posting by client and cash daily drawer balance out. Inputs Client Service Reports (CSR), billing forms into HMS. Collects fees, and issues receipts and refunds (as applicable). Scans in original documents in the HMS/Eaglesoft for EHR
+ Provides other support as requested or assigned by the dental supervisors in the unit, including guidance and assistance to all staff and the dental clients to promote the department's goals and objectives. May be assigned Medical Record maintenance and/or Receptionist/Switchboard Operation as needed. Travels and performs other related duties, including travel to other sites, and assisting other departments, as needed. The incumbent will be required to use his/her own vehicle. In the event of a disaster, report for duty during and/or after the disaster, as directed. Due to clinic demands, may be required to work beyond regular hours.
+ Updates manuals when rates, rules and regulations are amended. Ensures that accurate, up-to-date data for demographic, insurance and financial information is entered into HMS. Inputs own and staff EARS (when required) within required time frame (COB every Thursday), and produces the Employee Time Report as required. Produces payments, receipts and other financial reports and submits to the Fiscal Office daily. Submits time sheets, EARS, and prepares own travel vouchers. Complies with all Department of Health and Dental security and confidentiality rules and requirements. This position serves a large population of Spanish/Creole speaking clients and the employee may be required to perform interpreter duties, if bilingual.
+ Maintains proficiency with software applications/programs and other office equipment commonly used by the department (i.e. HMS, FMMIS, Outlook, Word, Excel, copier, shredder, fax, label maker, printer, etc.). May be required to order supplies using the agency purchasing system. Collects data for the daily report and forwards this information to the Operations and Management Consultant I-SES, Dental Director, Dental Assistant Supervisor, and Clinic Supervisor. Sends to Dental Department Administrative Assistant to be compiled. Serves as Information Custodian for the dental clinic for assigned information sets, maintaining confidentiality for the information in accordance with state and federal statutes, rules, regulations and DOH Security Policies, Protocols and Procedures.
+ Perform other duties as assigned by supervisor.
Required Knowledge, Skills, and Abilities:
+ Knowledge of general office procedures and practices.
+ Knowledge of correct grammar usage.
+ Knowledge of basic arithmetic.
+ Skills in effective verbal and written communication
+ Skills in problem solving
+ Skills in Computer software application (Outlook, Excel, Word, Access, PowerPoint).
+ Skills in Critical Thinking-Judgment
+ Ability to prepare reports and correspondence.
+ Ability to plan, organize and coordinate work activities.
+ Ability to develop and implement office procedures.
+ Ability to follow instructions.
+ Ability to review data for accuracy and completeness.
+ Ability to perform basic arithmetical calculations.
+ Ability to communicate effectively.
+ Ability to establish and maintain effective working relationships with others.
Qualifications:
+ High School Diploma
+ Florida Drivier's License
Florida Department of Health Mission, Vision, and Values:
Mission:
To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.
Vision:
To be the Healthiest State in the Nation.
Values:
I nnovation: We search for creative solutions and manage resources wisely.
C ollaboration: We use teamwork to achieve common goals & solve problems.
A ccountability: We perform with integrity & respect.
R esponsiveness: We achieve our mission by serving our customers & engaging our partners.
E xcellence: We promote quality outcomes through learning & continuous performance improvement.
Where You Will Work:
Lakeland, FL
The Benefits of Working for the State of Florida:
Working for the State of Florida is more than a paycheck. The State's total compensation package for employees features a highly competitive set of employee benefits including:
+ Annual and Sick Leave benefits;
+ Nine paid holidays and one Personal Holiday each year;
+ State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
+ Retirement plan options, including employer contributions
(For more information, please click www.myfrs.com );
+ Flexible Spending Accounts;
+ Tuition waivers;
+ And more!
For a more complete list of benefits, including monthly costs, visit www.mybenefits.myflorida.com .
Please be advised:
Your responses to qualifying questions for this position must be verifiable by documentation provided through the electronic application process.
This position requires a security background check and/or drug screening and participation in direct deposit. Any misrepresentations or omissions will disqualify you from employment consideration. Note: You will be required to provide your Social Security Number (SSN) in order to conduct this background check Successful completion of a drug test is a condition of employment for safety-sensitive positions.
Male applicants born on or after October 1, 1962, will not be eligible for hire or promotion unless they are registered with the Selective Services System (SSS) before their 26th birthday, or have a Letter of Registration Exemption from the SSS. For more information, please visit the SSS website:
If you are a retiree of the Florida Retirement System (FRS), please check with the FRS on how your current benefits will be affected if you are re-employed with the State of Florida. Your current retirement benefits may be canceled, suspended or deemed ineligible depending upon the date of your retirement.
The successful candidate will be required to complete the Form I-9 and that information will be verified using the E-Verify system. E-Verify is operated by the Department of Homeland Security in partnership with the Social Security Administration to verify employment eligibility.
Incumbents may be required to perform emergency duty before, during, and/or beyond normal work hours or days.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace.
Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-877-###-####). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
Florida has the third largest population of veterans in the nation with more than 1.5 million service men and women. The Florida Department of Health (department) is committed to serving members of the United States Armed Forces, veterans and their families by encouraging them to apply for vacancies that fit their area of knowledge and/or expertise. Through the Department's VALOR program, which expedites licensing for military veterans, the Department also waives initial licensing and application fees for military veterans who apply for a health care professional license within 60 months of an honorable discharge. These initiatives help ensure that the transition from military service into the workforce is as smooth as possible and reflects our appreciation for the dedication devoted to protecting our country.
If there are any problems applying online, please call People First Staffing Administration: (877) ###-####.
Service Center hours are Monday through Friday, 8:00 a.m. to 6:00 p.m., ET. TTY users, call (866) ###-####.
The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.
Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-###-####). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clickinghere ( . All documentation is due by the close of the vacancy announcement.
Location:
LAKELAND, FL, US, 33805
Nearest Major Market:Lakeland