- Job Title: Senior Client Manager
- Level & Responsibility: This role level sits between a Client / Account Manager and a Client Director level.
- Salary: $93,600-$124,600, depending on experience, and a discretionary bonus.
- Location & Hybrid Working: We have an office in New York for applicants to take advantage of and use to meet with the wider team and our clients, however this is not a requirement for the role and we welcome applicants from across North America.
The roleWe are looking for a Senior Client Manager to join our Threefold agency, reporting into the Partnership Director. In this role, you will be responsible for our initial consultancy engagements with retailers before evolving into leading the commercial and client output for a U.S. retail partnership, while continuing to develop the team and evolve processes to ensure continued growth.Why SMG?SMG is one of the most exciting growth companies in the North America today and is home to the award winning Retail Media Network agency Threefold.Founded in 2008, Threefold is the world's leading Retail Media Network (RMN) specialist, headquartered in both London and New York. As part of the SMG agency network, which employs over 250 retail media experts, Threefold's primary mission is to unlock incremental CPG budgets, curate media campaigns that supercharge sales, and elevate its retail partners into top-tier omni-channel media owners, spanning in-store, offsite and online.Threefold's services include consultancy, evaluation, and a white-label in-house solution that has seen the agency build, run and operate over 10 Retail Media Networks to date.Today, Threefold run and operate Walgreens' Boots Media Group and Morrisons Media Group, and additional live partners include major retailers like The Co-op Media Network, LS Eleven Media and The Very Group.We are dedicated to supporting our employees to be the best version of themselves both inside and outside of work. We have an extraordinary culture built by exceptional people and it's because of this that we've been recognised by Best Companies within the top 5 best Marketing & Media agencies to work for in the UK, with a World Class and Outstanding accreditation across the past 2 years. We are also dedicated to continuously reviewing and improving our benefits package to offer the best that we can for our people. Here's what's on offer: Generous discretionary bonus scheme? $3,510 yearly wellbeing fund (on top of your salary!) towards your personal wellbeing and passions Healthcare paid for (dental, medical & vision) with the option to top up for family Dedicated yearly investment into your professional development and learning 4 additional Wellbeing Days - one to be taken each quarter, dedicated to focusing on your wellbeing Free headspace subscription 4pm Friday finishes all year round Two fully paid conferences a year at Summer & Winter, as well as a dedicated team that put on activities and celebrations throughout the yearWhy you?In line with our company values, within your role you'll want to stay honest, stay hungry, stay foolish, and most importantly, have fun! We are looking for an experienced hire who can demonstrate clear industry knowledge and expertise. We are seeking someone with significant client-facing, commercial, and business leadership experience, likely from a marketing, retail media, CPG, media agency, sales, or retail tech background. Previous experience in planning and executing commerce media campaigns could be an advantage. More specifically, you'll have / be:
- Omnichannel retail media experience.
- Coaching and development of a high-performing and sizable team.
- A proven track record in delivering business growth in a fast-paced, challenging environment.
- Significant experience in a client or customer-facing role.
- Strong commercial acumen, able to work seamlessly with data & financial reporting.
- Flawless attitude at all times in all environments, with a strong will to succeed.
- The ability to work with multiple senior stakeholders to deliver best-in-class client service, at all times.
P.s. we try really hard to make sure that we list only essential criteria here, BUT if you think you can do an amazing job, yet don't have every single thing on this list, we'd still love to hear from you.What you'll be doingWe pride ourselves on creating challenging and exciting opportunities, meaning that no two days are the same. However, here's an idea of what your responsibilities will look like:Business leadership:
- You will be responsible for supporting and defining the direction of the team and setting the agenda for where they focus their time. You will constantly be seeking out ways to build our client base, growing revenue over time and ensuring we grasp every new business opportunity. You will also be focused on improving processes and the way we do business, enabling us to be more efficient.
Commercial leadership:
- You will be responsible for the total level commercial management of the account, ensuring that a clear plan is in place to support the team with delivering against the internal and external targets. You will also play a key role in informing the annual budget so experience in commercial forecasting and P&L budget management are essential.
Team management:
- You will lead a talented team of direct reports, who could range in level from Associate to Manager. Your responsibilities will span from creating and overseeing their work plans to conducting performance reviews and providing on-the-job coaching. It's crucial to regularly evaluate not only your direct reports' performance, but also their teams, structure, and resource levels to meet business needs. You'll address knowledge or skills gaps and ensure effective performance management across the account. Taking ownership, you'll ensure that agreed-upon focus and development plans are consistently pursued, progress is monitored, and your team is motivated and understands the value of their work. You will also play an active role in recruitment as your team grows.
Client management:
- You'll assist the team in building best-in-class relationships with our clients, being ultimately responsible for delivering great client service that closes business and secures repeat business. In our business, we cater to two distinct sets of clients: our retailer partner and our branded clients. It's essential to consistently find solutions that satisfy the needs of both, even in challenging scenarios, while effectively managing relationships with various senior stakeholders. Understanding the business needs of both our partner and our clients is critical.
Campaign creation:
- You will be responsible for ensuring fantastic quality of output from your team, building, and reviewing exciting campaigns together with our Campaign Team that embody our proposition of creative thinking and precision planning while also delivering great results for our clients.
Campaign analysis:
- We have an in-house insight team who will evaluate every campaign we deliver via our proprietary software Plan-Apps. You will be responsible for ensuring the team is delivering these results to our clients in a timely manner while also taking learnings forward to inform future campaigns. You should be experienced in leading discussions on evaluation metrics including ROI, sales uplift, and impressions.
Cross-team collaboration and communication:
- Your team will collaborate with others within the company. You'll be tasked with ensuring seamless collaboration with counterparts in different business areas, promoting effective communication, and ensuring the team functions cohesively as a unified entity.
Contribution to organizational projects:
- We are experiencing rapid growth and aim to be the company everyone wants to work for. Whether you're leading our training and development initiatives, managing our PR and marketing efforts, or helping us recruit the next generation of talent, we expect you to actively contribute and help us build an exceptional business.
Helping you shine We are committed to helping you shine and show your full potential by making any changes you might need throughout your application. If you need an alternative way of applying for this role, support with understanding the role and its requirements, changes to be made to the way we hold our interviews, or anything else, then please reach out to us. You can either let us know on your application form or contact the people team to discuss how we can help on ...@smg.team. SMG are proud to be an equal opportunities employer We are fully committed to providing equality in the workplace and ensure all opportunities for, and during employment, will be afforded to individuals fairly and irrespective of age, disability, gender, gender reassignment, marital or civil partnership status, pregnancy or maternity, race including colour, ethnic or national origins and nationality, religion or belief or sexual orientation ( the protected characteristics ). We want our organisation to reflect the diversity of our communities and we welcome applications from people from all backgrounds. More information on what we are doing can be found here.Our full data retention policy can be found here. Got questions? Take a look at our FAQ's here.Department Client Management Locations New York Remote status Hybrid Remote