New York City, NY About Us Obligo builds trust between landlords and renters through financial technology, making the rental process as simple as checking in and out of a hotel. Renters enjoy instant qualification and deposit-free renting while property owners and managers streamline their operations and make their listings more appealing to renters. Working in a hybrid model from our NYC office in Union Square, you'll have the opportunity to collaborate with a variety of cross-functional teams to improve our product based on customer feedback. Our Obligo family is driven, charismatic, and a ton of fun to work with. About the Position Obligo is seeking a driven Senior Collections Associate to manage a portfolio of delinquent accounts, negotiate payment plans, and improve collection processes. In this role, you'll play a key part in fulfilling our mission of building trust between landlords and renters by ensuring timely payments and maintaining strong customer relationships. The ideal candidate has at least 3 years of B2C collections experience, strong negotiation skills, and a solid understanding of billing procedures. If you're a self-motivated problem solver with a passion for delivering results, this role is for you! Responsibilities:
- Manage and prioritize a portfolio of delinquent accounts to ensure timely collection of payments.
- Contact customers via phone, email, and written correspondence to follow up on overdue balances.
- Negotiate payment plans and settlements while maintaining positive relationships with customers.
- Identify and implement process/policy improvements that improve collection results and/or team effectiveness.
- Participate in group and peer to peer call and pipeline reviews, providing feedback and guidance to junior team members.
Requirements
- 3+ years of collections experience, ideally in a B2C environment with a demonstrated ability to collect outstanding debts from clients and customers
- Strong negotiation, communication and problem solving skills
- Ability to self-motivate, work independently and deliver results
- Strong understanding of billing procedures and collection techniques (e.g. skip tracing)
- College degree or equivalent experience
- Located in the New York City metro area and able to commute to our NYC office
Benefits and Perks
- Join a mission-driven and value-driven company that puts culture, personal growth and well-being front and center
- A chance to work with incredible teammates who are bright, creative, talented, and passionate!
- Growth & Training Opportunities
- Hybrid work model, including 2-3 days per week of working from home
- Fun office environment in Union Square, including communal food, music and games
- Frequent company and team events including physical workouts, restaurants and more
- Generous PTO and Holiday Schedule
- Stock Options to all full time employees
- Home Office Expense Reimbursement
- Health, Dental and Vision plan options with generous company contributions
- 401-K with match
- Paid parental leave
- Flexible Savings Account (FSA) Options
- Commuter Benefits (pre-tax dollars for transit and parking)
Salary: $75K base