Location: Chassell,MI, USA
What you will do:
As the Lead Collections Specialist, you will be responsible for performing customer account reconciliations and collections activities for a large number of small to medium customer accounts.
Reconcile each customer account and provide all pertinent information needed to resolve each transaction; keep log of customers that have been contacted and track progress
Secure accurate customer contacts and email statements with detailed notes, invoices, and formation
Proactively and timely escalate collection or reconciliation issues
Work with other Invoice to Cash teams to help resolve operational issues and improve processes
Escalate high-risk customers and internal scenarios preventing payments; proactively and timely escalate collection or reconciliation issues
Provide Collectors and internal teams the information to log /research /resolve disputed invoices, including price, tax, short-payments, over-payments, unapplied payments, etc.
Promote strong collaborative relationships with internal customers, including Collectors, Customer Service, Sales, etc.
What you need:
High School Diploma or GED, required
Five (5) years relevant work experience, required
Experience in business-to-business collections, accounts receivable or finance, preferred
Strong proficiency in Word, Access, Outlook, Oracle, JDE, GETPAID and advanced skills in Excel (including data analysis tools i.e. queries, pivot tables, etc.), highly preferred
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. To the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.