Senior Computer Operator, Item #00627
: Job Details :

Do you want a career with a purpose that provides work/life balance? Apply today to join the Office of the New York State Comptroller. No exam required under the New York Hiring for Emergency Limited Placement Statewide (NY HELPS) Program. For appointment to the SENIOR COMPUTER OPERATOR position you must have: High school or high school equivalency diploma and one year of full-time experience in the operation of large scale/commercial printing equipment, a mainframe or medium to large server, multi-variable print production, or information technology related activities. Competitive Qualifications: You must be currently reachable on the appropriate eligible list for this title, eligible under the 55 b/c program, or eligible to transfer to this title under Section 56.2, 70.1 and or 70.4 of the Civil Service Law. Transfer: For 52.6, 70.1, or 70.4 transfer to a Senior Computer Operator, salary grade (SG)-14, you must have one year of permanent competitive, or 55-b/55-c service in an approved title for transfer allocated to an SG-12 or above. Appointments via transfer must not result in second, consecutive transfer with an advancement of more than two S-grades or one M-grade. To determine if your current Civil Service title is eligible for transfer to this title, visit the Career Mobility GOT-IT website: 55-b/c:This position may be designated 55 b/c and is subject to verification of applicant eligibility. For more information on this program, please visit the NYS Department of Civil Service website, 55b/c Recruitment Resources Center (ny.gov)Duties Description •Initiate daily production batch schedules.•Monitor system consoles and diagnostic software and communicate any alerts or failures to the appropriate parties for resolution. •Prepare shift, incident, and turnover reports to provide problem descriptions, actions taken, and any other pertinent information.•Initiate hardware and software incident reports.•Create procedures for use with the Enterprise Systems Platform (ESP) scheduling software.•Monitor the progress of batch schedules and immediately report issues to the appropriate technical teams for resolution.•Review daily batch processing schedules and instructions with Operations staff to ensure a clear understanding of the tasks required to successfully execute batch schedules. •Migrate programs and files into production libraries.•Analyze job failures and take appropriate action to communicate and resolve the issue, following run book documentation or additional business user instructions. •Effectively communicate with technical staff to resolve job failures or completing ad hoc requests.•Remove completed jobs from system and conduct quality control checks.•Perform quality assurance checks on printed correspondence.•Load print output (upwards of 50 lbs.) and use pallet jack to move inventory throughout the facility.•Perform regular cleaning and basic maintenance of print and post print equipment.•Monitor and manage Ricoh Process Directory (RPD) jobs and workflows.•Troubleshoot issues that arise with the RPD software.•Research and implement features in the software that are currently not being utilized.•Prepare (clean and mount) and assign physical and virtual media.•Monitor tape silo robotic arm.•Prepare media for transport to offsite storage.•Document, erase, and prepare media for destruction.Additional Comments Knowledge, Skills and Abilities: •Demonstrates reliability and dependability under varying shifts and conditions.•Demonstrates excellent interpersonal skills.•Demonstrates ability to work in a team environment, willing to take direction, as well as work independently.•Demonstrates ability to maintain production while ensuring quality control standards are continually maintained.•Knowledgeable in the Microsoft Office Suite.Reasonable Accommodation: The NYS Office of the State Comptroller provides reasonable accommodations to applicants with disabilities. If you need reasonable accommodation for any part of the application and hiring process, please notify the Division of Human Resources at (518) ###-####.Equal Opportunity Employment: The Office of the NYS Comptroller values a workforce with a broad, diverse range of backgrounds and perspectives. All employees are expected to contribute to a professional environment focused on self-evaluation and improvement, as well as acceptance and support of coworkers. Some positions may require additional credentials or a background check to verify your identity.Name Meredith Holmquist Telephone 518-###-#### Fax (518)-###-#### Email Address ...@osc.ny.gov AddressStreet Office of the New York State Comptroller, Division of Human Resources 110 State Street, 12th Floor City Albany State NY Zip Code 12236 Notes on Applying Submit a clear, concise cover letter and resume to no later than October 1, 2024.Unofficial transcripts and/or templates will be required for certain positions. To access this job vacancy,copy the link above and paste it into your web browser. Documents must be sent as unlocked and accessible attachments. Reference Item #00627-MLH on your cover letter for proper routing. If you have questions about this vacancy, please contact this Division representative: Division contact: Lisamarie Astarita, ...@osc.ny.gov