Senior Course Operations Specialist
: Job Details :

Senior Course Operations Specialist - University of Michigan - Ann Arbor, MichiganThe University of Michigan has an available position of Senior Course Operations Specialist in Ann Arbor, MI. Position requires a Master's degree in Instructional Design or Learning Technologies or Business Administration or Human Resource Education & 12 months experience as a Course Operations Specialist or Live Course Facilitator.Exp. must include: 1) 12 mos. exp. supporting faculty whose courses are taught on the Coursera platform; 2) 12 mos. exp. implementing & troubleshooting technical & non-technical problems in large (100+ students) online courses; 3) 12 mos. exp. setting up & troubleshooting live & recorded Zoom office hours; 4) 12 mos. exp. testing & debugging Python 3 or R; & 5) 12 mos. exp. helping faculty design, improve, &/or implement courses. Exp. reqs. may be met concurrently during the same time period.Job duties: Oversee the logistics of preparing, launching, running, & closing courses in the Coursera environment. Collaborate with faculty on designing &/or improving their courses. Set up, test, & implement technical assignments in a Jupyter (Python 3) environment. Triage & troubleshoot technical & non-technical problems in real time. Support faculty by managing the asynchronous (lecture videos, readings, & assignments) & synchronous (Zoom & Slack) aspects of each course. Serve as an integral member of each Master of Applied Data Science (MADS) course team blending instructional design, technical know-how, & project management. Manage course operations workflows & projects. Serve as a technical resource to other members of the course operations team including leading best practices for course operations in an academic program where approximately 6-8 courses run every 4 weeks 3 times per year.The University of Michigan conducts background checks on all job candidates upon acceptance of a contingent offer and may use a third party administrator to conduct background checks. Background checks will be performed in compliance with the Fair Credit Reporting Act.The University of Michigan is an equal opportunity/affirmative action employer.Qualified candidates should e-mail resume & verification of reqs. to ...@umich.edu , Attn: Judan Flanagan, Associate Director of Human Resources. recblid n9vsdg5yqsm7yne3e0d9y0c618tf8k