Salary : $46,269.00 - $56,679.00 Annually Location : Paducah, KY Job Type: Full-time Regular Job Number: 071924 - 02 Department: General Government Division: City Clerk Opening Date: 09/04/2024 Closing Date: Continuous Description Under the direction of the City Clerk/Customer Experience Director, this position assists in designing a customer experience model that is citizen-centric, easy to use, and builds open communication. The ideal candidate is passionate about helping citizens navigate city processes in a way that is fundamentally tied to our city values. This position is in charge of initiating, reviewing, routing, and tracking City of Paducah special event permits. Serves as a guide, liaison, and ambassador to assist citizens through City processes. Works closely with other departments to ensure City processes are customer-friendly and makes suggestions for process improvements. Assists in routing citizens to the correct departments. The ideal candidate is a seasoned customer service and people-oriented person who can work independently, accomplishing daily administration and operational tasks while working with walk-in customers. Illustrative Duties
- Works directly with event organizers on a daily basis and initiates, tracks, and issues all special event permits for the City of Paducah
- Collaborates cross-departmentally and with outside organizations to ensure that special events go smoothly
- Pre-screen applications for city special event permits before routing for review
- Routinely follows up with citizens on inquiries, complaints, and applications in process
- Anticipates, identifies, and manages potential issues
- Works directly with the general public to resolve complex cross-departmental questions and issues
- Acts as a liaison for internal and external customers
- Answers general questions about the City of Paducah via telephone, e-mails, and in-person
- Assists frontline staff with questions, e-mails, and citizen calls when necessary
- Oversees the implementation of an annual citizen's academy
- Strong decision-making, problem-solving, time management, multitasking, negotiation, critical thinking, attention to detail, follow-up, organizational and analytical skills
- Ability to work with all levels of local government to ensure projects are completed in a timely manner
- Ability to assist with scheduling and leading complex multi-department meetings
- Strong organizational skills and public speaking skills
- Ability to work some evenings and weekends, as necessary
- Ability to learn and utilize complex technology systems
- Performs all other duties as assigned
Qualifications Associate's or Bachelor's Degree with 3+ years prior experience in one or more of the following areas: permitting, planning, customer service, hospitality management, public administration, or any combination of experience and training that demonstrates knowledge of the position. Knowledge, Skills, and AbilitiesKNOWLEDGE, SKILLS, AND ABILITIES:
- Knowledge of or the ability to learn Tyler 311 mobile app and online portal.
- Knowledge of or ability to learn OpenCounter online portal.
- Ability to answer complex questions about City Government operations and route calls, e-mails, and questions appropriately.
- Knowledge of public records regulations.
- Knowledge regarding best practices in customer service.
- Knowledge of Microsoft Office Suite, Microsoft Teams, and Adobe Pro.
- Excellent written and oral communication skills.
- Ability to work closely with other departments.
- Ability to work effectively with the general public.
- Superior customer service skills.
PHYSICAL REQUIREMENTS: Ability to accurately operate a computer keyboard, office equipment, copy machine, and calculators. Extensive reading and close vision work. Maintain a minimum lifting capacity of 30 lbs. and sustain the ability for repeated standing, sitting, bending, and stooping. Must be able to walk and climb stairs when necessary. Must maintain the physical requirements to successfully pass the Essential Job Function Test as required for the position. The City offers a very competitive benefit package. Most benefits, including health insurance, are effective the first of the month following 30 days of employment. Highlights of these benefits are outlined below. Medical Benefits The City allots each full-time employee $8,724 per year or $727.00 per month (effective 01/01/2015) to help pay for the cost of participation in the City's self-funded insurance plan. If a full-time employee chooses to waive coverage under the City of Paducah's plan, they can still receive $500.00 per year or $41.66 per month in a Health Reimbursement Account or a Flexible Spending Account upon submission of proof of coverage through some other group health insurance plan. The City offers a choice between the Investor high deductible health plan, or the Elite plan which provides co-pays for prescription medications through Anthem Blue Cross Blue Shield. Dental Benefits The City offers dental benefits through Delta Dental. Coverage is voluntary. Vision Benefits The City offers vision benefits through Anthem Blue View. Coverage is voluntary. Wellness In addition to the City's Health Allocation Benefit, full-time employees participating in the City's insurance can earn additional dollars to fund the purchase of their health, dental, and/or vision insurance by participation in the City's Wellness Plan. Employees who are tobacco-free can earn up to $2,250 per year. Tobacco-free employees with a qualifying spouse can earn up to $3,250 per year. Money left over after covering insurance premiums can be deposited into health spending accounts as required by plan guidelines. Spending Accounts Under the City's Section 125 cafeteria plan, full-time employees participating in the City's health insurance plan may elect to contribute additional dollars to a health spending account. With the Investor Plan, employees may select either an FSA or an HSA. With the Elite Plan, employees can participate in an FSA. Employee's may also wish to establish a Child and Dependent Care FSA to manage the cost of child care. Supplemental Benefits Currently the City uses AFLAC to administer voluntary supplemental benefits. The offerings include a cancer policy, short-term disability, accident, hospitalization, and group term life insurance. Life Insurance A full-time employee receives a life insurance benefit at no cost, effective upon date of hire. Terms of coverage vary based on position. Retirement The City of Paducah participates in the Kentucky Retirement System's defined benefit pension program. Employees' required contributions, employer's matching portion, required service components, and benefits vary based upon position and participation date. Deferred Compensation Employees may elect to contribute additional dollars towards individual retirement accounts through ICMA, Nationwide, or Kentucky DCP. Details for participation are available through the Human Resources Division of the Finance Department. Education Assistance The City provides financial assistance to eligible employees who satisfactorily complete qualified courses towards a post-secondary education. Applications to participate in the City's Educational Assistance program are submitted through the individual department directors. Terms and conditions may vary based upon course of study, allowable amounts, and reimbursement cap. Vacation Full-time employees begin accruing vacation time from their date of hire. Employees may accumulate up to a maximum of 50 days of vacation. Vacation time may be taken after six months of employment. Vacation accrual rates may differ for employees who are members of a bargaining unit. Holidays The City recognizes the following holidays: New Year's Eve New Year's Day Martin Luther King, Jr. Day Memorial Day Juneteenth Independence Day Labor Day Thanksgiving Day The Day after Thanksgiving Christmas Eve Christmas Day One Personal/Birthday Holiday (taken at the time of your chosing) *Fire Dept designated day to use this holiday is July 1st* Sick Time In the event of a qualifying illness, the City offers a generous sick leave plan. Full-time City employees begin accruing sick time from the date of hire. The accrual of sick time depends upon one of two options chosen by the employee at the time of hire. Option A* - eligible employees may accrue sick time up to a maximum of 242 days Option B - eligible employees may accrue sick time up to a maximum of 150 days. Unused sick time can benefit the employee at the time of their retirement with the City. Option A offers retirement credit for unused sick time, while Option B offers a cash incentive. * According to KRS changes, employees with an original participation date 01/01/2014 or later will no longer have this option. Employee Assistance Program Because the City of Paducah recognizes its employees are one of its most valuable resources, the City offers a confidential Employee Assistance Program for employees needing help with: Depression Grief and Loss Relationship Problems Alcohol and Drug Related Problems Financial Pressures Family Problems Parenting Concerns Stress Anxiety This list constitutes a brief summary of offered benefits. Benefits will be covered in greater detail upon employment.