Location: New York,NY, USA
About the position:
At Stellar, our customers are health plans, major health systems and other risk bearing entities (eg ACOs). Our Customer Success Team is responsible for end to end deployment of our programs with our Customers after the sales process is complete. This includes setting up initial program parameters, defining program-level success metrics and strategies to meet and surpass those metrics, designing and deploying tailored initiatives throughout the year to ensure success against our program strategy, and building deep relationships with client stakeholders (both junior and executive level) to convey Stellar's impact and facilitate renewal / expansion discussions.
This role is customer-facing and also partners broadly across the full Stellar organization, working closely with our integrations, sales, provider operations, and product teams to ensure we are effectively deploying Stellar's technology and services.
Senior Customer Success Associates are given high levels of autonomy and own operational activities for customer accounts from end to end, while also supporting activities for larger accounts.
What you'll do:
The Senior Customer Success Associate is responsible for supporting end to end Customer Relationship Management, including:
As Senior Customer Success Associate you should have:
Pay:
The salary range for this role is $100,000 - $120,000 and will be eligible for an annual performance based bonus and equity grant. Where a new hire falls within this range will be based on their individual skills and experience, and how these competencies compare across other employees in the same role. Stellar's bands are designed to allow for individual compensation growth within the role. As such, new hires typically start at the lower end of the range. Stellar rewards performance and outcomes - should you join the company, you will have the opportunity to grow your salary over time.
Stellar reserves the right to change our compensation bands at any time.
#J-18808-Ljbffr