- Manage and troubleshoot incoming I.T. support requests, including hardware, software, networking, and peripheral device issues.
- Experience configuring, managing, and patching Windows-based PCs.
- Experienced with Windows Active Directory, setting up domain users, reviewing group policies, managing OU permissions, and maintaining account and network passwords.
- Ability to troubleshoot and resolve PC and laptop hardware issues and install hardware, including hard drives, memory, monitors, keyboards, mice, and USB drives.
- Hands-on experience with Networking (Ethernet, Wi-Fi in a Windows environment).
- Experience with Office 365 administration and MFA products (Preferred).
- Must have extensive knowledge of Microsoft Office suite applications. Microsoft Office Suite (Excel, Word, Outlook, etcetera - installation, configuration, and troubleshooting).
- Ability to track, order, manage, and configure computer equipment and user accounts for varying services and systems.
- Experience managing security applications, including enterprise AV, Backup, and other software, as well as familiarity with security best practices.
- Able to work overtime as needed and/or support facilities after hours by phone or computer.
- Mobile device management troubleshooting and configurations
- Work with Valence IT, other sites as needed, and 3rd party resources to execute IT-related projects.
Must be customer oriented and cool-tempered.
- WORK ENVIRONMENT The position involves working with and around hazardous chemicals, paints and solvents. The majority of work is performed in shop conditions.
- Company Benefits: Medical, Dental, Vision, Long term Disability, 401(K)-3% Match, Holiday Pay
- COMPENSATION RANGE:$25.00 To $30.00 Per hour.