Senior Desktop Administrator
: Job Details :

Job Description Infosys is seeking Senior Desktop Administrator who will manage technical support services to all employees in supported offices. This is a hands-on role where the resource will provide both remote and desktop support as well as assist with projects like storage implementation, server and network upgrades and mobile computing reviews. Required Qualifications: •Candidate must be located within commuting distance of New York, NY or be willing to relocate to the area. This position may require travel. •Bachelor's degree or foreign equivalent required. Will also consider three year of relevant work experience in lieu of every year of education. •At least 1 year of Information Technology experience. •Experience in evaluating user requests and requirements and recommend effective IT hardware technological solutions •Install, configure, and troubleshoot hardware, including desktops, laptops, and peripherals •Assist with administering corporate infrastructure including Active Directory, Email, and various computer management applications •Perform advanced troubleshooting, system upgrades and replacements for employees IT needs •Troubleshoot, repair, and maintain software applications & infrastructure and perform root cause analysis •Provide advanced support for operating system drivers, software and firmware •Actively monitoring the ticket queue and managing requests through to completion. Manage escalations from team members •Housekeeping on IT rooms, setup and installation of Temporary training rooms / Office wide events - Expo's, Comms room patching •Experience with Service Now, Windows OS 10, 11 is a must •Provide support to users for home connection and work from home set upFirm laptop or personal laptop + virtual machine •Manage own workload to ensure that assigned activities are completed within targets defined within SLA's/OLA's •All applicants authorized to work in the United States are encouraged to apply Preferred Qualifications: •Excellent communication, interpersonal and customer care skills •Shell scripting experience needed (Windows PowerShell, Perl, Windows cmd line) •Technical grasp of strategic platforms such as Microsoft, Networks and Security, WAN, LAN •Industry standard certifications a plus (MCSA, A+, Network+, CCENT, CCT) •An understanding of ITIL Service Support and Delivery disciplines and methodologies •Proficiency in MS Office and related applications (Word, Excel, PowerPoint, Access, Visio, Project). Advanced skill in data manipulation or automation using Excel functionality •Familiarity with Project Management Tools and Processes •Experience of Jira and Agile delivery processes •A wide range of experience in a Technology role, preferably in the financial or Investment Banking industry •Able to demonstrate strong team leadership skills •Proven experience of adherence to detailed processes •Self-motivated personality with a very high level of attention to detail •The ability to maintain and develop formal and informal relationships with key stakeholders •The ability to multi-task in a high paced and demanding environment is crucial •On-call - Participate in rotating schedule providing afterhours and weekend support may be required Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:- •Medical/Dental/Vision/Life Insurance •Long-term/Short-term Disability •Health and Dependent Care Reimbursement Accounts •Insurance (Accident, Critical Illness, Hospital Indemnity, Legal) •401(k) plan and contributions dependent on salary level •Paid holidays plus Paid Time Off The job entails sitting as well as working at a computer for extended periods of time. Should be able to communicate by telephone, email, or face to face.EEO/About UsAbout Us Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.