Are you a highly motivated and energetic IT professional who enjoys creating and following up on solutions to various challenges and platforms? Do you enjoy staying up-to-date with IT industry trends? Are you looking for a stable, yet fast-paced dynamic environment where you're treated like family and people care about one another? If you answered yes to the questions above, then we need you as our Senior Desktop Support Specialist! See the details of the position below. The Pond Guy / Airmax, Inc. is the leading manufacturer of pond, lake, and water garden products including aeration systems, fountains, and water treatments. The Pond Guy sells nationwide to both end-users and a network of Airmax distributors. Watch now to learn more about The Pond Guy: Job DescriptionOur Senior Desktop Support Specialist is a critical contributor to our entire company. With The Pond Guy's focus on continuous improvement, there are many opportunities for learning along the way. This position requires exceptional customer service ability to assess needs, define requirements, manage tasks, and prioritize work. There is a family dynamic at TPG, Inc. that extends to the customer, as we strive to give them the highest quality service. Here are some examples of the actual work your day would include:
- Provide accurate and on-time deployment of workstations to employees
- Assist and/or educate end-users with technical issues, inquiries, and problems related to hardware, software, and network connectivity
- Package software to deploy to endpoints via endpoint management software (i.e. Intune)
- Support patch management of operating systems and 3rd party applications on endpoints
- Ensure security policy compliance across various security platforms
- Maintain a system for tracking and prioritizing support requests through a ticketing system (FreshService or similar)
- Ensure that all support requests are logged, monitored, and resolved within established service-level agreements (SLAs)
- Provide after-hours support and assistance as necessary
- Collect feedback from users to identify opportunities for improvement
- Create and update technical documentation, knowledge base articles, and user guides to assist both the IT team and end-users
- Research and test new hardware, software, and tools to improve end-user support and system efficiency
Job RequirementsTo be successful in this role, you need to have a certain amount of knowledge, skills and experience:
- Exceptional customer service skills, with the ability to relate to non-technical people and work as part of a team
- Further experience supporting the following endpoint technologies:
- Office 365/M365 (MS Teams, OneDrive, Outlook, SharePoint, etc.)
- MS Windows/Mac clients in an enterprise setting
- Wireless networks and networking (TCP/IP)
- Familiar with the ITIL framework
- 3+ Years' experience deploying software/patching endpoint devices via endpoint management software (i.e. Intune)
- Experience with security tools, conditional access, zero trust, MFA, SSO and other security configurations in a Microsoft Entra and Azure environment
- Ability to diagnose and problem-solve using organizational and time-management skills
This position requires manual dexterity for typing, sitting at a desk and looking at a computer screen for long periods of time. In addition, portions of the position may include shadowing of other departments that may require physical activity including lifting 25-35 pounds and standing for long periods of time.We need a Senior Desktop Support Specialist that has a positive attitude, and the words can't and impossible are not a part of your vocabulary. This person should continually add value to the organization beyond their day-to-day tasks.AvailabilityYou must be available to work an 8-hour shift between the hours of 8:00 am and 5:00 pm, Monday - Friday. Additional hours could be required for projects that must be done outside of normal business hours. During peak season (March through October), flexibility in scheduling may be required. To support the Tribe with all hardware, software and network needs, the Senior Desktop Support Specialist role is an onsite position with some hybrid flexibility depending on needs.CompensationThis is a full-time salaried position with benefits. Benefits include:
- Blue Cross Blue Shield Healthcare
- Dental Insurance
- Vision Insurance
- Short-term Disability Insurance
- Long-term Disability Insurance
- Accident Insurance
- Critical Illness Insurance
- Life Insurance
- Paid Time Off
- Holiday pay effective immediately (8 holidays recognized)
- 401k with employer 4% match and revenue sharing
- Referral program with opportunities to earn up to $1,500 per referral
- Additional Training Programs: Career Development and Department Shadows
Company OverviewTPG, Inc. is a growing company with over 160 employees. We are a manufacturing company for pond, lake and water garden supplies with customers in all 50 states servicing both wholesale and end-users. We have customers with large ponds used for swimming, fishing and ice skating and customers with decorative water gardens containing Koi, waterfalls, and plants. Our mission is to help the world enjoy ponds by being passionate, knowledgeable and providing innovative solutions.TPG, Inc. is not just a team, we're a tribe. A tribe is more like a family and is ongoing. We have fun, pursue our goals, and help each other grow. Becoming part of TPG, Inc. means more than getting a job, it's a career move. We will give you the support you need to grow with us.Company DivisionsTPG, Inc. encompasses a family of businesses to support customers in all pond aspects. Airmax, Inc. - business-to-business and manufacturing. airmaxeco.com The Pond Guy, Inc. - direct-to-consumer. thepondguy.com The Pond Guy, Inc. - local services division. weknowponds.com How To Apply For PositionStep 1: Submit Resume.Step 2: If selected for further review, you will receive a request to take a ten-minute survey. Please complete the survey within three days of receipt.Step 3: If selected for further review, you will be contacted for an interview.The Pond Guy, Inc. prides itself on the quality of its employees and as such, candidates who receive a job offer will be required to successfully pass a drug/toxins test and background check.