Location: Arlington,VA, USA
Active Secret Clearance and Sec+ certification is required.
Object CTalk Inc. is a systems integration company that provides mission, operational and IT enterprise support to the U.S. government. We design, integrate, maintain, and upgrade systems for national defense, intelligence and other high-priority government missions.
Object CTalk values a diverse workforce and is an equal opportunity affirmative action employer. We offer a wide variety of career opportunities and a great benefits package. Choose a career at Object CTalk and enjoy an innovative environment where challenging and interesting work is part of daily life.
Currently we are looking for a Desktop Technician to join our group. The professional will deploy and configure new IT hardware in response to incoming customer requests. The professional will also communicate daily with multiple customers and internal teams to ensure SLA's are met.
ROLE:
Provide Tier 1 problem identification, diagnosis, and resolution of problem.
Plan and manage the move or standup of offices supporting customers.
Engage with external service providers to test/order network services.
Coordinate with service providers to ensure telephones and printers are in place for office moves or standups.
Prepare new computer assets for installation or distribution to customers.
Provide support for the escalation and communication of status to management and internal customers.
Hands-on diagnose desktop related issues.
Work independently to resolve technical issues in a dynamic environment.
Focus on superior customer satisfaction.
SKILLS NEEDED:
BA degree or 4 – 8 years of prior or relevant experience
Excellent communication skills
Demonstrated technical experience and understanding of virtual and physical support systems
Able to demonstrate an analytical and systematic approach to technical challenges
Active Directory Systems Administrator experience
Remedy experience
IT field service experience is a plus.
The pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities.
You must respond to ...@octalk.com to be considered.