Institute for Healthcare Improvement
Senior Director: Asia Pacific
Location: Negotiable (Australia or New Zealand)
Employment: Contract - March 2025 to February 2026
Reporting: Vice President, Asia Pacific
Applications Close: 6th February 2025
The Institute for Healthcare Improvement
The Institute for Healthcare Improvement (IHI) is an independent not-for-profit organisation based in Boston, Massachusetts, USA. For 30 years, IHI has used improvement science to advance and sustain better outcomes in health and health systems across the world.
Position Summary:
The IHI is a global organisation and has a team that supports organisations across the Asia Pacific (APAC) region to accelerate the pace of improvement and achieve impactful results. The Senior Director is responsible for a range of both strategic and operational activities to enhance IHI's impact, reach and vitality.
Position Responsibilities:
Leadership and Staff Development
- Provide leadership and support the APAC team to deliver impactful results.
- Supervise, mentor and coach staff to reach their highest potential.
- Support APAC team members in setting and regularly reviewing professional development plans.
- Funnel decision-making downward, empowering staff and sharing ownership.
- Actively contribute to staff development and long-term succession planning.
Relationship Management and Business Strategy
- Build and maintain strong relationships with customers, partners, and faculty.
- Ensure customer loyalty throughout the business development and delivery process.
- Work closely with partners and customers to design projects and programs.
- Use market intelligence and customer insights to identify and pursue potential partnerships.
High-Level Project Management and Content Expertise
- Build and lead effective internal and external teams.
- Oversee the design, delivery and successful completion of a portfolio of strategically-aligned projects/programs.
- Work with senior leaders to provide strategic guidance and monitor progress.
Project Direction, Design and Delivery
- Lead the development of the vision, goals and design approach to successfully execute projects.
- Work with Project Managers to support the development and deployment of project plans.
Capability Building
- Facilitate, synthesise, develop, and teach content areas internally and externally.
- Deliver improvement science capability building sessions and programs.
Content Development and Dissemination
- Identify and develop new opportunities for IHI content, programs, or products.
- Develop and execute dissemination plans.
Position Knowledge, Skills and Abilities:
- Strong leadership, management, and relationship building skills.
- Proven ability to drive and achieve large-scale improvements.
- Understanding of nonprofit management principles.
- Exceptional project management skills.
- Excellent communication skills.
Position Qualifications
Required
- Relevant tertiary qualifications (Bachelor's degree required).
- Five to seven years of experience leading teams of professionals preferred.
- Demonstrated experience as a Director leading large-scale initiatives.
Preferred
- Ideally the candidate will have a recognised improvement science qualification.
Physical Attributes
- Ability to sit for extended periods.
- Proficiency in using a computer.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed.
IHI is proud to be an equal opportunity workplace and an affirmative action employer.
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