Location: Chelmsford,MA, USA
Brooks is a leading provider of automation solutions with over 40 years of experience in the semiconductor industry, offering precision robotics, integrated automation systems, and contamination control solutions that empower chip manufacturers worldwide. Our product portfolio includes a range of automation solutions, including robots, vacuum systems, and atmospheric robots for semiconductor manufacturing (www.brooks.com).
Are you looking for a place where you can be part of a transformation? Join us at Brooks Automation and be a part of a dynamic organization that is shaping the future of technology.
Senior Director & GM, Global Services (Semiconductor Automation)
Job Description
Brooks is a growing, fast-paced technology leader of automation solutions which support the dynamic and expanding semiconductor and life sciences lab markets. At Brooks, new ideas, technologies, and ways of thinking are driving our future. Our customer-focused culture encourages employees to adopt innovation and collaborate with one another to achieve new heights.
We are seeking a dynamic and transformational leader to fill the role of Senior Director and General Manager of Global Services. Reporting to the Sr. Vice President & GM, Semiconductor Group, the Senior Director and GM of Global Services will be responsible product warranty services, spare part sales, service level contracts, training, and upgrade of the Semiconductor Automation business at Brooks Automation. This position will have the responsibility of meeting customer satisfaction KPIs and financial objectives with a global team.
The scope of this role includes product line management and team leadership of the global services business including repair, exchange, training, upgrades and service contracts. The role requires the development and execution of a global services strategy while meeting financial objectives and high customer satisfaction goals.
This role includes collaboration with operations across local repair centers as well as strategic prioritization of over 100 customer facing customer service engineers.
Areas of focus included:
* Build differentiation vs competitions through excellent services and thrive to become the trusted and dependable partner of customers
* World-class levels of customer support responsiveness, knowledge deployment, repair cycle times and product quality, coupled with a continuous improvement culture of cycle time reduction
* Definition and management of the service portfolio that is value driven and differentiated
* Hold the financial performance commitment.
Additional responsibilities include:
* Service strategy and execution for Brooks Semiconductor Group
* Collaboration with global operations on all aspects of operational excellence as defined by Brooks' pivotal initiatives.
* Cross-functional leadership of operational, quality and sales team members
The ideal candidate will possess:
* Previous experience in leading a valued growth services business related to the semiconductor or related markets
* Strong experience in value driven product management for a service solution portfolio
* At least 5+ years of P&L accountability, with very strong discernment and management system capability
* Demonstrated leadership of high performing global teams, both direct and matrixed
* Understanding of semiconductor front wafer fabs or related market.
* Experience with selling or growing a services business with successful history of value selling
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Brooks is committed to fostering a diverse and inclusive workplace and proudly serves as an equal-opportunity employer. We welcome all qualified applicants regardless of race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected characteristics.
Diversity enhances our innovative capabilities and strengthens our ability to serve our customers and communities effectively. At Brooks Automation, we celebrate the unique experiences and perspectives each individual brings, believing they are essential to our collective success. Join us in building a workplace where every team member is valued and can thrive.
For applicants with disabilities requiring accommodations, don't hesitate to get in touch with ...@brooks.com or call +1 (978) ###-#### to discuss your needs.
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