Senior Director, Merchandising & Product Creation, eCommerce
: Job Details :

WE HELP EVERYONE BELONG. IT'S OUR PURPOSE.

Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave.

Join our team, and help us shape the future of anime!

Who We Are

We're a cast of characters working to shine a spotlight on anime. Crunchyroll is an international business focused on creating both online and offline experiences for fans through content, merchandise, events, gaming, news, and more.

About the Team

The Crunchyroll Store team is dedicated to super serving anime fans by offering the best selection of merchandise, seamless UX and outstanding customer service. We are a fast paced business with a significant growth trajectory, requiring experienced leaders to achieve growth targets.

About the Role

This role will be based in our Culver City office in a hybrid model and will require 10-15% travel. You will report into our SVP of eCommerce.

About you

• 10+ years' experience within the digital commerce or retail industry.
• Experience with Product Creation and working with external vendors.
• Experience and willingness to work with team members at all levels.
• Business problem-solving & collaboration skills.
• Experience managing a team across multiple locations.
• Overall planning and organizing competency.
• A Bachelor's degree with a focus in business; or equivalent experience.
• Data-driven and consumer obsessed.
• An ability to work, learn and collaborate on complementary teams.

A Day in the Life

• Lead the short and long-term strategy for category management with responsibility to develop category and product line plans that deliver on the overall Crunchyroll store vision and financial targets.
• Own responsibility for business performance measured against sales revenue, gross margin and category sell through, identifying opportunities and flexing strategies to achieve sales growth and deliver against annual objectives.
• Oversee the Merchandising and Product Creation team with the goal of continually optimizing product and category mix to drive growth across both top line sales and margin results.
• Own a data-driven pricing and promotional strategy across all CR Store activations.
• Manage vendor relationships with our product suppliers to ensure that we are maximizing our partnerships.
• Build our product creation and sourcing expertise, primarily in Soft Goods.
• Lead our store events team to create a profitable business model for the Crunchyroll store.
• Guide internal cross-functional partnerships to maximize our consumer products rights and distribution.
• Maintain robust competitive intelligence to monitor industry and consumer trends.
• Build and develop a best-in-class product team across multiple locations.

Why you will love working at Crunchyroll

• Receive a great compensation package including salary plus performance bonus earning potential.
• Enjoy flexible PTO and time off policies.
• Appreciate the generous medical, dental, vision, STD, LTD, and life insurance options.
• Take advantage of our health saving account HSA program.
• Love that we offer an employer match on our 401(k) plan.
• Receive employer paid commuter benefit (for eligible employees).
• Appreciate the generous support program for new parents.
• Obtain pet insurance and some of our offices are pet friendly!

#LifeAtCrunchyroll #LI-Hybrid

We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value

• Courage. We believe that when we overcome fear, we enable our best selves.
• Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.
• Service. We serve our community with humility, enabling joy and belonging for others.
• Kaizen. We have a growth mindset committed to constant forward progress.

Our mission of helping people belong reflects our commitment to diversity & inclusion. We are an equal opportunity employer and value diversity at Crunchyroll.