About the Team
Our eCommerce (1st Party Sales/GTM Team) is responsible for building and scaling our emerging suite of 1st Party eCommerce products spanning Online Ordering (Websites, Apps, Kiosks), white label Logistics (Drive On Demand), Tableside Order and Pay, PhoneOrdering, Customer Support Solutions, Restaurant Rewards, and several other emerging areas focused on helping merchants increase their take-home profits. This team is responsible for New Business, Integrations/Merchant Success, Account Management, and partnering with our XFN teams in Product, Marketing, and Strategy to drive success for merchants using DoorDash's Commerce Platform.
About the Role
We are looking for an experienced Senior Director to lead our Commerce Platform Organization (Sales, Account Management, Integrations, Merchant Success). In this role, you will lead the vision, strategy, and execution across sales initiatives that drive our company goals. You will work cross-functionally with internal partners (executive leadership, Sales S&O, Product, etc.) to create a high-performing SaaS platform model where you will drive revenue growth, optimize the customer experience, and build offerings that resonate and scale with our customers. As the Senior Director, you will oversee a leadership bench with multiple layers and support a rapidly growing team of specialized sales professionals.
You will report to our Vice President of Sales and Merchant Success, Ian Simons, within our Sales organization. We expect this role to be flexible in terms of time spent remotely and in-office with the ability to travel as needed for in-person collaboration through training, offsites, team-building events, and other business-related necessities.
You're excited about this opportunity because you will…
- Transform: Our team is focused on developing an emerging platform model and your leadership will be crucial to shaping the team direction, identifying growth opportunities, and implementing strategies to reach our full potential.
- Build: You are passionate about building a high-performing sales team and optimizing their performance. We are in the early stages of mapping our sales process and you will refine our strategies, optimize our sales funnel, and drive results.
- Execute: The key to our success on our Commerce Platform team is through achieving goals. You will be instrumental in leading and executing strategic sales initiatives to exceed goals.
- Collaborate: This role works closely with our GMs, Product teams, and other internal partners to elevate our offerings. This team acts as the bridge between our customers and our internal teams by harnessing our conversations and technology to give a voice to the customer.
- Motivate: The key input to our success is our people. We are looking for a great people leader who is energized by building programs to develop and grow our people. You will make room at the table to improve engagement on teams and you focus on maximizing performance and engagement simultaneously.
- Learn: Our team embodies customer-obsessed value by learning from the front and remaining attuned to merchant needs. You will leverage the learnings from their conversations with merchants to build processes and programs that help make our merchants' and people's lives easier.
- Scale: The scale of our ambition is vast, and we are constantly enhancing existing products and offering new products to our suite of Platform services. You will evaluate the competitive landscape, find product-market fit, and make strategic decisions as we strive to offer the best range of services to our customers.
We're excited about you because…
- 8+ years of sales leadership experience (Director+), with a mix of Mid-Market, SMB (and Enterprise) experience.
- 5+ years of experience as a second/third-line leader and managing multiple layers of sales leadership.
- Deep understanding of SaaS platforms, products, and integrations with technology ecosystems.
- Proven ability to build, scale, and optimize teams within a platform SaaS model.
- Extensive experience with partnering cross-functionally to drive cohesion and success against sales initiatives.
- Experience building multidimensional sales teams and establishing goals that align teams.
- Demonstrated ability to thrive in ambiguous and fast-paced environments.
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