Empower Every New Yorker - Without Exception - to Live the Healthiest Life PossibleNYC Health + Hospitals is the largest public health care system in the United States. We provide essential outpatient, inpatient and home-based services to more than one million New Yorkers every year across the city's five boroughs. Our large health system consists of ambulatory centers, acute care centers, post-acute care/long-term care, rehabilitation programs, Home Care, and Correctional Health Services. Our diverse workforce is uniquely focused on empowering New Yorkers, without exception, to live the healthiest life possible.At NYC Health + Hospitals, our mission is to deliver high quality care health services, without exception. Every employee takes a person-centered approach that exemplifies the ICARE values (Integrity, Compassion, Accountability, Respect, and Excellence) through empathic communication and partnerships between all persons.
Job DescriptionLead team that manages and develops data analytics and measures to inform and evaluate operational strategy, priorities and programs for ambulatory care delivery across Health + Hospitals.General tasks and responsibilities will include:•Direct supervision and management of Ambulatory Care Operations Data Analytics and Evaluation team, consisting of 4 direct reports (2 Ambulatory Data Analysts, 1 Data Visualization Specialist, 1 Associate Director)•Manage, oversee and facilitate operational, clinical, business, and regulatory activities around ambulatory care analytics, with particular attention, but not limited, to work around: o Access and Utilization o Panel Management, Continuity, and Growth o Telehealth o Referrals and E-Consult•Innovate and support a sustainable and effective analytics strategies•Design and produce novel dashboards, reports and tools to improve ambulatory care, validate data for accuracy, and visualize data in user-friendly way for enterprise-wide audiences•Oversees management and fulfillment of data requests submitted by Ambulatory Care and Pop Health team members conducting in-depth analyses, including research and evaluation, via internal intake and triage process•Collaborate with central office and site-level stakeholders, including Population Health, Managed Care, Finance, Behavioral Health, Quality & Safety, and IT to identify efficiencies and improve alignment on system-wide initiatives•Oversees the submission of ambulatory metrics to the enterprise's sub-committees, external mayoral reporting, and centralized repository of system-wide measures, ensuring that inclusion logic is reflective of current ambulatory activities•Provide consultation on ambulatory operations metrics to leadership at Gotham Health, the FQHC of NYC H+H, for evaluating performance and operational efficiency in ad-hoc and routine reporting•In collaboration with partners from Growth and Finance, curate provider data to support primary care staffing model optimization work; facilitate alignment of provider data across Managed Care central office and insurance partners, support streamlining of processes around new member provider assignment•Provide valuable end-user (e.g. facility-based AEDs) education and training through creation of presentations, guides, tip sheets and other communications and resources•Assist with advancing other Office of Ambulatory Care and Population Health priorities as needed
Minimum Qualifications1. Master's degree from an accredited college or university in Healthcare Administration, Health Care Planning, Business Administration, Public Administration or a related discipline; and seven (7) years of progressively responsible experience in health and medical service administration, public administration, personnel and labor relations, finance or appropriate functional discipline with an emphasis on planning, liaison and inter-organizational relationships, or related administrative or managerial functions; or2.Bachelor's degree from an accredited college or university in disciplines, as listed in 1 above; and eight(8)years of progressively responsible experience in areas, as listed in 1 ; or3.Satisfactory equivalent combination of education, training and/or experience. However, all candidates must have a minimum of a Bachelor's degree in disciplines, as listed in 1 above.
Department PreferencesKNOWLEDGEABLE IN:•General healthcare systems•Data evaluation and analysisPREFERRED SKILLS:•Create dashboards using Tableau software•SAS / SQL programming•Microsoft ExcelIf you wish to apply for this position, please apply online by clicking the Apply for Job button.If applying online, please include your cover letter in the same file attachment with your uploaded resume.NYC Health and Hospitals offers a competitive benefits package that includes:
- Comprehensive Health Benefits for employees hired to work 20+ hrs. per week
- Retirement Savings and Pension Plans
- Loan Forgiveness Programs for eligible employees
- Paid Holidays and Vacation in accordance with employees' Collectively bargained contracts
- College tuition discounts and professional development opportunities
- Multiple employee discounts programs