Please use Google Chrome or Mozilla Firefox when accessing Candidate Home.By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?Join us-Where your Career is a Force for Good!Job Description:WHY CHOOSE US?As one of the nation's premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. When you join our team, you have a direct impact on a meaningful mission, and you can help save lives every day. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.We are committed to the diversity of our workforce and to delivering our programs and services in a culturally competent manner reflecting the communities we serve. Our work environment is collaborative, respectful, and inclusive with a focus on building allyship and a culture of belonging that empowers all team members. Come to learn, grow, and succeed while sharing your passion for making a difference.The Red Cross supports a variety of cultural and community resource groups for employees and volunteers. From the Ability Network, our Asian American & Pacific Islander Resource Group, the Latino Resource Group, and Red Cross PRIDE, to the Umoja African American Resource Group, our Veterans+ Resource Group, and the Women's Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.WHAT YOU NEED TO KNOW The Senior Director is accountable for overseeing all donor recruitment processes and systems. This role includes managing a team and budget, ensuring alignment with the strategic vision, and driving transformational initiatives. Key responsibilities include:
- Salesforce Strategy, Process & Business Planning: Lead within Biomedical Salesforce (BSF) to drive our mission forward.
- Process Development & Design: Focus on transformational initiatives to enhance our recruitment function.
- Management of BLINK System: Oversee the print-on-demand system, budget, and usage.
- Incentive Plans: Design and implement plans that motivate and inspire.
- Key Performance Indicators: Develop and lead KPIs to measure success.
- Labor Relations Liaison: Foster strong relationships and collaboration.Collaborative Environment:You will work closely with senior leaders across various functions, including Performance Enablement, Field Engagement & Training, Strategy & Business Planning, Collections Process, Hospital Sales Process, Business Transformation, Business Intelligence, and more. Your role will also involve close collaboration with Donor Services Leaders, including Vice Presidents, RDSEs, and Managers.We need someone who is not just a leader but a visionary. The ideal candidate will have:
- Problem-Solving Skills: Ability to identify challenges and implement effective solutions.
- Efficiency: Streamline work processes and drive efficiency.
- Project Management: Juggle multiple projects with ease.
- Organization: Highly organized and detail-oriented.
- Creativity: Think outside the box to drive innovation.
- Collaboration: Strong team player who excels in a collaborative environment.
- Communication: Excellent communication skills to inspire and lead.100% Remote- This position can be located anywhere and is a Work-from-home position.WHERE YOUR CAREER IS A FORCE GOOD 1. Develop and oversee management of departmental budget and staff, including determining departmental staffing and organizational structure.2. Manage and direct the planning, development, and implementation of a strategy to define and implement business process information technology that supports organizational business plans, goals and strategies including establishing priorities and guidelines.3. Manage and execute strategies directly and indirectly through management and staff.4. Establish metrics, processes and procedures and oversight management models required to ensure optimum service delivery.5. Work with business leaders to create and actualize business process improvement plans, ensuring alignment to the overall plan and that business planning and purpose is considered in all decisions.6. Review program to ensure progress is being accomplished toward overall program objectives and make change recommendations based on business needs.The salary range for this position is $130-160k Note that American Red Cross salaries are aligned to the specific geographic location in which the work is primarily performed. The stated salary range in this posting is an average. Other factors that may be used to determine your actual salary may include your specific skills, your years of experience, and your education level. We will review specific salary information at the time of interview/offer based upon your location. WHAT YOU NEED TO SUCCEED Education: Bachelor's degree required. Six Sigma certification or Project Management experience is helpful.Experience: Minimum 10 years of related experience or equivalent combination of education and related experience required. Management Experience: 7 years of management experience.Skills & Abilities: Must understand technical problems and solutions in relation to the current, as well as the future business environment. Must demonstrate knowledge of strategic planning, tactical execution, project management, process management and business systems requirements definition. Sound understanding of the organization's business systems and processes as well as industry-wide requirements. Ability to work on a team.Travel: May travel and participate in meetings and conferences.WHAT WILL GIVE YOU THE COMPETITIVE EDGE
- Strong collaboration skills
- Ability to effectively communicate
- Prior experience in Donor Recruitment, AP&S experience is also relevant.
- Expertise in Salesforce will be highly beneficial and desired
- Additionally, experience with Salesforce, Donor Recruitment and or AP&S may set you apart from other candidates.
- Experience managing large-scale projects and prior experience in process/holds process certifications such as Six Sigma will prove helpful.Physical RequirementsPhysical requirements are those present in normal office environment conditions. Operational flexibility is required to meet sudden and unpredictable needs. Ability to use a personal computer, applicable software, and office equipment for sustained periods of time. May include sitting for long periods of time, driving a vehicle, and working under challenging conditions.DISCLAIMER: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.*Combination of candidate's education and general experience satisfies requirements so long as the total years equate to the description's minimum education and general experience years combined (Management experience cannot be substituted).BENEFITS FOR YOU:We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.* Medical, Dental Vision plans* Health Spending Accounts & Flexible Spending Accounts* PTO + Holidays* 401K with 6% match* Paid Family Leave* Employee Assistance* Disability and Insurance: Short + Long Term* Service Awards and recognitionApply now! Joining our team will provide you with the opportunity to make a difference every day.The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers, San Diego Fair Chance Ordinance, the California Fair Chance Act and any other applicable state and local laws.AmeriCorps, the federal agency that brings people together through service, and its partners - the Peace Corps, AmeriCorps Alums, National Peace Corps Association, and the Service Year Alliance - launched Employers of National Service to connect national service alumni with opportunities in the workforce.American Red Cross is proud to be an EONS partner and share our employment opportunities with the network of organizations.Interested in Volunteering? Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.To view the EEOC Summary of Rights, click here: