About the Team
Our mission is to promote growth in local economies by building connections with businesses across the nation and promoting the DoorDash platform. The DoorDash for Business Account Management (Post-Sales) Team is focused on retaining and growing our managed customers who use the services and products offered by DoorDash for Business. This mission is underscored by the significance we place on a customer-first approach to ensure our customers' enduring satisfaction with our products and service. Account Management is a fantastic stomping ground for employees to build both hard and soft skills, develop their relationship management and sales skills, deploy strategic thinking to solve tough customer problems and work collaboratively cross functionally to be the conduit between our customers' greatest needs and what solutions we can build to address those needs.
About the Role
Sr. Account Managers distinguish themselves by being responsible for the strategic vision and optimization of the programs for our largest corporate customers in North America. They are proactive, consultative, and have a solutions-oriented mindset with their corporate customers, enabling them to consistently hit quarterly business goals. They retain and grow relationships and revenue with these customers in our national markets. They introduce new products and features and are tasked with maintaining a high level of satisfaction from their customers while partnering cross functionally with S&O, analytics, and product to drive our business forward.
You're excited about this opportunity because you will…
- Engage our largest and most complex customers in growth strategy conversations and introduce and execute on new product opportunities to broaden partnership depth and increase revenue streams.
- Have a solid understanding of account management fundamentals such as protecting against churn, problem solving and ensuring clients and DoorDash have an aligned financial picture.
- Have working knowledge of creating and executing specific strategic account plans and larger retention initiatives across book of business to drive satisfaction and achieve product adoption.
- Be comfortable organizing and presenting on quarterly business reviews, while marshaling the right teammates and resources to help achieve your desired outcome. You will take ownership of the process and act as the facilitator during such meetings.
- Show a strong bias to action and attention to detail to ensure customer needs are prioritized and resolved in a timely manner.
We're excited about you because…
- Have a wealth (7+ years) of experience managing clients in a complex environment.
- You've have a proven capability of thriving in an environment with ambiguity.
- You are an effective communicator, both verbal and written.
- You have the ability to analyze, pull and coordinate data across multiple sources.
- You have the ability to learn fast independently and juggle multiple priorities.
- You proactively inform teams of your work flow and raise your hand for special projects.
- You actively seek guidance from peers and cross functional partners, and both ask and action the feedback.
- You know how to take very broad challenges or opportunities and turn them into actionable projects with clear milestones and goals, with minimal guidance.
Nice to Haves…
- Knowledge of CRM software (e.g., Salesforce).
- Experience in food delivery.
- Experience at SaaS company.
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